What Is Delayed or Lost Baggage Service?

The service provided by Blue Ribbon Bags will track and expedite the return of your delayed baggage for 96 hours while sending you real-time updates via email and SMS regarding its status. If Blue Ribbon Bags cannot locate the bag within 96 hours of the flight’s arrival time, you will receive ₹19,000 per bag, upto two bags regardless of contents or receipts

How will I know if I am entitled to reimbursement?

If your luggage is not returned to you within 96 hours of the arrival of the flight, you are entitled to compensation of ₹19,000 per bag, up to two bags.

What do I do if my bags are delayed while travelling?

File a claim directly with Akasa Air at your destination and obtain an airline tracking reference (PIR Report or File Reference Number) File a delayed or lost baggage report with Blue Ribbon Bags within 24 hrs of the flight landing. This can be done 24/7 via this Link Blue Ribbon Bags will begin tracking and expediting the return of the bag. You will receive an email/SMS notification every time there is a change to the status of the bags. Blue Ribbon Bags will either find your bag within 96 hrs of landing or will send you ₹19,000 per bag, upto 2 bags

Will a fee be charged for availing this service?

A nominal fee of ₹95 will be applied for availing of this service.

What happens if I cancel the booking?

Once pre-booked, this service can only be cancelled along with the cancellation of your flight booking This service will be refunded for fully or partially cancelled bookings In case of a date change, this service will be transferred to the new booking No refund will be provided in case of no show/gate no show or for passengers who do not avail of this service in spite of purchasing

Is Akasa Air Directly Liable To Compensate Me For My Lost Luggage?

Akasa Air is neither liable or obligated to compensate you monetarily, if your luggage is deemed lost. That liability falls on Blue Ribbon Bags, Akasa Air’s baggage tracking and recovery partner, who is also liable to reimburse you for 2 bags maximum. You are only eligible for monetary compensation if you have followed the prescribed claim submission procedure within the stipulated time frame.

How Can I Keep A Track Of My Lost Luggage?

Once you have filed a missing baggage report with a Blue Ribbon Bags official at your destination airport, the partner will initiate the lost baggage tracking process. As and when they do the same, you will begin receiving real time updates regarding your luggage through a series of text messages and emails.

Can I Submit A Claim For An Unlimited Number Of Lost Baggages At The Airport?

No. In the case of Blue Ribbon Bags, the maximum number of baggage you can submit a claim for is 2. This cap differs from one service provider to another.

Why Does Luggage Get Misplaced At Airports?

Luggage gets misplaced at airports due to reasons such as human negligence, lack of time or any of the technical difficulties being faced by any machine responsible for facilitating the luggage boarding process.

Can I Keep A Track Of The Status Of My Baggage Post Arrival In Real Time?

Yes, you can keep a track of your baggage post arrival in real time. Courtesy of our baggage location reporting service, you can receive updates regarding the luggage belt your valuables will arrive on through text messages.

What Is The Time Frame Within Which I Am Supposed To File A Complaint For My Lost Baggage?

You need to file a complaint and raise a claim for your lost luggage with the relevant authorities within 24 hours of your arrival at the destination airport.

What is the Delayed or Lost Baggage service?

The service provided by Blue Ribbon Bags will track and expedite the return of your delayed baggage for 96 hours while sending you real-time updates via email and SMS regarding its status. If Blue Ribbon Bags cannot locate the bag within 96 hours of the flight’s arrival time, you will receive ₹19,000 (or equivalent currency) per bag, up to two bags on domestic flights and ₹66,000 (or equivalent currency) per bag, up to two bags on international flights regardless of contents or receipt.

How will I know if I am entitled to reimbursement?

If your luggage is not returned to you within 96 hours of the arrival of the flight, you are entitled to the compensation.

What do I do if my bag is delayed while travelling?

• File a claim directly with Akasa Air at your destination and obtain an airline tracking reference (PIR Report or File Reference Number) • File a delayed or lost baggage report with Blue Ribbon Bags within 24 hrs of the flight landing. This can be done 24/7 via this Link (https://akasaair.blueribbonbags.com/) • Blue Ribbon Bags will begin tracking and expediting the return of the bag. You will receive an email/SMS notification every time there is a change to the status of the bags. • Blue Ribbon Bags will either find your bag within 96 hrs of landing or will send you ₹19,000 (or equivalent currency) per bag, up to two bags on domestic flights and ₹66,000 (or equivalent currency) per bag, up to two bags on international flights regardless of contents or receipt.

Will a fee be charged for availing this service?

A nominal fee of ₹95 for domestic flights and ₹330 for international flights will be charged to avail this service. Rate will be converted based on applicable exchange rate for passengers paying in local currency

What happens if I cancel the booking?

• Once pre-booked, this service can only be cancelled along with the cancellation of your flight booking • This service will be refunded for fully or partially cancelled bookings • In case of a date change, this service will be transferred to the new booking • No refund will be provided in case of no show/gate no show or for passengers who do not avail of this service in spite of purchasing

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Delayed or Lost Baggage

Delayed or Lost Baggage service

Seamless Baggage Solutions with Akasa Air and Blue Ribbon Bags

Embark on worry-free travels with Akasa Air's collaboration with Blue Ribbon Bags, bringing you an efficient delayed or lost baggage service that ensures the swift return of your belongings.

In the unfortunate event of lost or delayed baggage a compensation of ₹22,000 (or equivalent currency) per bag, up to two bags on domestic flights and ₹70,000 (or equivalent currency) per bag, up to two bags on international flights will be given. If your belongings are not returned within 96 hours of your flight's arrival.

You can also stay informed with real-time status updates delivered directly to you via SMS and e-mail.

How it Works:

Service Activation: Pay a minimal fee of ₹110 to activate the delayed or lost baggage service on domestic flights and ₹350 for international flights. Rate will be converted based on applicable exchange rate for passengers paying in local currency.

Compensation: If your baggage is missing or delayed beyond 96 hours upon flight arrival, Blue Ribbon Bags ensures you are compensated ₹22,000 (or equivalent currency) per bag, up to two bags on domestic flights and ₹70,000 (or equivalent currency) per bag, up to two bags on international flights.

FAQs

Disclaimer

Delayed or Lost Baggage, made available through Akasa Air’s website and app, is provided by Blue Ribbon Bags . Akasa Air is merely promoting Blue Ribbon Bags services and hence, expressly disclaims any liability and/or responsibility for such services. Customers are requested to exercise their sole discretion while choosing to avail such services. For any questions or concerns or complaints about such services, please contact Blue Ribbon Bags directly. Claims or complaints of any nature whatsoever in relation to such services will not be entertained by Akasa Air. designated pick-up point.

Delayed or Lost Baggage service

Seamless Baggage Solutions with Akasa Air and Blue Ribbon Bags

How it Works:

FAQs

What is the Delayed or Lost Baggage service?

How will I know if I am entitled to reimbursement?

What do I do if my bag is delayed while travelling?

Will a fee be charged for availing this service?

What happens if I cancel the booking?

What happens if I change the flight booking date?

Disclaimer

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