Akasa Care Centre
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Customer Care
Need assistance with your travel queries? We’re happy to assist you.
Agency Care
Attention Travel Partners! Seeking assistance to your queries? We’re happy to assist you
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Pet Travel Request
Fly with your Pets onboard Akasa Air. Travel with pets in the cabin or carry them in the cargo compartment.
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+91 9606 11 21 31
For any queries or assistance, please contact our 24x7 Akasa Care Center.
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Share your concerns
If your recent journey didn't meet your expectations, we'd like the opportunity to make things right. Please share your concerns with us and our Customer Engagement Team will respond to you within 48 hours.
Feedback Management Process
In case our teams have not been able to resolve your concern, you may escalate the same using our Feedback Management Process to ensure a speedy resolution.
SNV Aviation Private Limited
CIN : U63013MH2020PTC350653
Registered/Corporate Office
Urmi Estate, Tower A, 12th Floor 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai 400013.
Grievance Redressal
As per the civil aviation requirements, Section-3, Air Transport, Series M, part IV, our designate redressal officers are:
Level 1 : Nodal Officer (nodalofficer@akasaair.com) managed by Ms. Deepika Poojary, General Manager, Customer Experience
Level 2 : Appellate Authority (appellateauthority@akasaair.com) managed by Ms. Ramita Vyas, Vice President - Customer Experience
For more details, passengers can refer to the links below:
The Passenger Charter of Rights guides air travellers with information about their rights as a passenger.
AirSewa, an initiative by the Ministry of Civil Aviation (MOCA) is a platform for air travellers to file their grievance.
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