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Conditions of Carriage

Conditions of Carriage

 

 

These Conditions of Carriage also known as ‘Conditions of Carriage’, form a binding and enforceable contract of carriage between SNV Aviation Private Limited (“Akasa Air”) and Customers, governing a Customer’s carriage by air and matters ancillary thereto.

A Customer who has agreed and perused the contents of these Conditions of Carriage, agrees and understands that they have accepted to travel by Akasa Air at their free will and volition and further agrees that Akasa Air will not be liable or responsible for any liability other than the liability specified in these Conditions of Carriage.

1.      Definitions

The capitalized terms used in these Conditions of Carriage will have the meanings ascribed to them below:

a.      Airline GSTIN” means the GSTIN(s) used by an airline for the issuance of Invoices to Customers for the Booking.

 

b.      Airport Charges” means PSF, UDF, aviation security fees, or any other similar fees charged by an airport operator, or the Airports Authority of India, as the case may be, from Customers.

 

c.      Baggage” means Customer’s luggage/items carried along by them in connection with the journey to be undertaken. Unless otherwise specified, it consists of both Checked-in Baggage and Hand Baggage.

 

d.      Baggage Identification Tag” means a document issued solely for identification of Checked-in Baggage and is attached to each such Checked-in Baggage.

 

e.      Baggage Tag” means the tag/receipt issued by Akasa Air to a Customer that relates to the carriage of Checked-in Baggage and is physically provided to the Customer by it being affixed to the boarding pass or shared electronically with the Customer, as the case may be.

 

f.       Batteries, Lithium-ion” (sometimes abbreviated Li-ion batteries) are a secondary (rechargeable) battery where lithium is only present in an ionic form in the electrolyte. Lithium polymer batteries are included within the category of Batteries, Lithium-ion.

 

g.      Batteries, non-spillable wet” mean batteries which have an absorbed electrolyte (absorbed glass mat (AGM), gel battery, gel cell, sealed lead-acid (SLS), dry and dry cell (examples of such batteries are alkali-manganese, zinc-carbon and nickel-cadmium batteries) and do not leak any electrolyte or liquid even if the battery case is ruptured or cracked. The batteries must be capable of passing certain vibration and pressure differential tests.

 

h.      Batteries, spillable wet” mean batteries which consist of a series of metal plates immersed in an electrolyte. The electrolyte is a corrosive liquid such as dilute sulphuric acid. Spillable batteries will leak the corrosive electrolyte if not maintained in an upright position throughout transport, including loading and unloading.

 

i.        "Booking" means a confirmed booking made in Akasa Air’s database subject to the successful receipt by Akasa Air of full payment from a Customer (made either by or on behalf of a Customer, wherever permissible), and the issuance of a valid confirmation number or PNR or E-ticket number by Akasa Air or a Travel Agent, as the primary record of the reservation.

 

j.        Call Centre” means any call/contact centre operated and managed by Akasa Air or a designated third party.

 

k.      Cartridges for weapons, blank” or “Cartridges, small arms, blank” mean articles which consist of a cartridge case with a centre or rim fire primer and a confined charge of smokeless or black powder but no projectile, used for training, saluting or in starter pistols, etc.

 

l.        Cartridges for weapons, inert projectile” mean ammunition consisting of a projectile without bursting charge but with a propelling charge. The presence of a tracer can be disregarded for classification purposes provided that the predominant hazard is that of the propelling charge.

 

m.   Cartridges, small arms” mean ammunition consisting of a cartridge case fitted with a centre or rim fire primer and containing both a propelling charge and solid projectile(s). They are designed to be fired in weapons of calibre not larger than 19.1 mm. Shotgun cartridges of any calibre are included in this definition. The term excludes Cartridges, small arms, blank which are listed separately and some small arms cartridges which are listed under Cartridges for weapons, inert projectile.

 

n.      Checked-in Baggage” means Baggage which is carried by Akasa Air for Customers for which a Baggage Tag has been issued by Akasa Air and which cannot be carried as Hand Baggage.

 

o.      CGST” means a tax leviable on the intra-state supply of goods and services under the Central Goods and Services Tax Act, 2017.

 

p.      Child”/ “Children” means a child over the age of 2 (two) years and under the age of 12 (twelve) years, as on the date of travel of the onward and return journey (if any, under the same PNR) and the term “Children” shall be construed accordingly.

 

q.      Conditions of Carriage” means these conditions (as amended from time to time at Akasa Air’s sole discretion) that form a legally binding and enforceable contract of carriage between Akasa Air and a Customer, which are available on the Website and are incorporated by reference in the Itinerary issued to a Customer for Bookings made through the Website or through Travel Agents

 

r.       Connected Segments” mean 2 (two) or more Flight Segments that are connected by virtue of the connectivity offered by Akasa Air between them and operated by Akasa Air under a common PNR.

 

s.      "Containers" mean containers within which a Pet is confined for the purpose of preventing it from escaping and of restraining its movements, while being carried by air and includes stalls, pens, cages, crates, boxes, cages, crates, boxes and tins.

 

t.        “Customer” means any person, except members of Akasa Air’s crew, carried or to be carried in an aircraft by Akasa Air, pursuant to a valid Booking, with Akasa Air’s consent.

 

u.      Customer GSTIN” means the GSTIN mentioned by a Customer, its authorised representative or agent in the Booking.

 

v.      “Damage” includes death or bodily injury to a Customer, loss, partial loss, theft of or other damage to a Customer’s Checked-in Baggage, arising out of or in connection with carriage on an Akasa Air aircraft, or other services incidental thereto performed by Akasa Air.

 

w.    Dangerous Goods” mean articles or substances which are capable of posing a hazard to health, safety, property or the environment and which are shown in the list of dangerous goods in ICAO Technical Instructions for Safe Transport of Dangerous Goods by Air / IATA Dangerous Goods Regulations, or which are classified according to these Regulations.

 

x.      DGCA” means the Directorate General of Civil Aviation, India.

 

y.      “Electronic Cigarette” or “E-Cigarette” means an electronic device that heats a substance, with or without nicotine and flavours, to create an aerosol for inhalation and includes all forms of Electronic Nicotine Delivery System (ENDS), heat not burn products (heated tobacco products), electronic hukkah and any other similar devices, by whatever name called and whatever shape, size or form it may have, but does not include any products licensed under the Drugs and Cosmetics Act, 1940.

 

z.      Emergency Exit Seats” mean the seats as stated below:

 

Type of Aircraft

Emergency Exit Seats

Rows

B737-8

 15ABC, 15 DEF,

 16ABC, 16DEF

 15 (Left and Right),

 16 (Left and Right)

B737-8-200

 15ABC, 15 DEF,

 16ABC, 16DEF,

  26BC, 27DE

 15 (Left and Right)

 16 (Left and Right)),

  26 (Left), 27 (Right)

 

aa. E-ticket” means an Itinerary or any other document issued by Akasa Air or a Travel Agent to Customers evidencing a Booking in Akasa Air’s database.

 

bb. Fit to Fly Certificate” means a certificate provided by a medical practitioner indicating that a Customer is ‘fit to fly.’

 

cc.  Flight Segment” means a single segment of an Akasa Air flight from the point of take-off to the point where the flight lands, for example, Delhi – Mumbai.

 

dd. “Force Majeure” means the occurrence of unusual or unforeseeable circumstances that are beyond Akasa Air’s control, the consequences of which could not have been avoided even if all due care had been exercised by Akasa Air to prevent such occurrence i.e. extraordinary circumstances beyond the control of Akasa Air, including without limitation political instability, natural disaster and other acts of God and nature, pandemics, lockdowns, wars, insurrection, riots, floods, explosion, government regulation, order or requirements affecting the aircraft, strikes, labour disputes, labour unrest, slow down or interruption of work, cancellation and delays clearly attributed to air traffic control, metrological conditions, adverse weather condition, acts of terrorism, security risks, hostilities, disturbances, shortage of critical manpower, parts or materials, mechanical, technical, or operational issues or failures, or any other factors that are beyond the control of Akasa Air, which inter alia affects its ability to operate flights on schedule.

 

ee.  Gate No-Show” means a Customer who has checked in for an outbound flight but fails to report at the relevant boarding gate within the requisite timelines, prior to the departure of such outbound flight.

 

ff.     “GST” means goods and service tax, which is an indirect tax leviable on the supply of goods and services, and includes SGST, CGST, UTGST, IGST or a combination thereof and applicable cess.

 

gg. “GSTIN” means a unique goods and services tax identification number issued to the person duly registered with the relevant government authority.

 

hh. “Hand Baggage” means any piece of a Customer’s Baggage, other than Checked-In Baggage, which a Customer is permitted to carry in a flight, in accordance with the Conditions of Carriage and other applicable laws.

 

ii.      IATA” means International Air Transport Association.

 

jj.      IGST” means the integrated goods and services tax which is a component of GST and is leviable on the supply of goods and services in the course of inter-state trade or commerce under the Integrated Goods and Service Tax Act, 2017.

 

kk.  Infant” means a child over the age of 7 (seven) days and under the age of 2 (two) years, as on the date of travel of the onward and of the return journey (if any, under the same PNR).

 

ll.      “INR” means Indian Rupees, which is the lawful currency of Republic of India.

 

mm.                       Invoice” means an invoice issued by Akasa Air in relation to a Booking or any other service provided by Akasa Air to the Customer, in accordance with the GST regulations.

 

nn. “Itinerary” means a document that Akasa Air issues to a Customer (pursuant to a Booking) containing the Customer’s name, contact details, flight information, booking reference number, the break-up of the constituents of Tariff, an extract of the Conditions of Carriage and/or link to access the Conditions of Carriage.

 

oo. Medical Information Form (MEDIF)” means an assessment for fitness to travel by air, completed by the attending physician of the Customer.

 

pp. No-Show” means a Customer who has made a Booking but, fails to check-in for their outbound flight at least 60 (sixty) minutes prior to departure of such outbound flight, and fails to cancel their Booking.

 

qq. On-hold Booking” means a Booking made by a Customer through any Booking channel including the Call Centre, airport counters, Website, which is kept on hold, and is confirmed only if the payment for such a Booking is made by the Customer within the period of time indicated by Akasa Air at the time of Booking, failing which the Booking shall stand cancelled.

 

rr.     Passenger Service Fee” or “PSF” means the passenger service fee collected by Akasa Air on in respect of each Customer upon making a Booking per Sector, on behalf of the airport operators at the prevailing rate.

 

ss.  Persons with Disabilities” mean such persons as defined in DGCA CAR, Section 3, Series M, Part I, Issue III (as amended from time to time).

 

tt.     Persons with Reduced Mobility” or “PRM” mean such persons as defined in DGCA CAR, Section 3, Series M, Part I, Issue III (as amended from time to time).

 

uu.  “Pets” mean domesticated cats and dogs.

 

vv.  “PNR” means the Passenger Name Record, which is a unique booking reference number which identifies the Customer’s Booking in Akasa Air’s database for a Flight Segment or a combination of Flight Segments.

 

ww. “PSF” or “Passenger Service Fee” means the applicable passenger service fee collected by Akasa Air  in respect of each Customer upon making a Booking per Sector, on behalf of the airport operators at the prevailing rate.

 

xx.  Points of Sale” mean the Website, Akasa Air’s mobile application (available on iOS and Android), Call Centre, Akasa Air’s airport counters and Travel Agents.

yy.   Regulatory Authority” means any statutory, government or quasi-judiciary, commission, court or authority (either at the Union, State or local level) incorporated under a statute or functioning within the purview of applicable law.

 

zz.  Sector” means one or more consecutive Flight Segments having the same flight number.

 

aaa.                        “SGST” means state goods and services tax which is a component of GST, and GST and is levied on the supply of goods and services in the course of intra-state trade or commerce under the State Goods and Service Tax Act of the respective states in India.

 

bbb.                        Stopover” means a scheduled stop during a Customer’s journey at a point between the place of departure and the place of destination.

 

ccc. Tariff” means the determined and published fare inclusive of applicable taxes, fees   and other surcharges including Airport Charges.

 

ddd.                        Tariff Types” mean various types of Tariffs offered by Akasa Air to Customers such as regular fares, fares for small and medium enterprises, and other discounted fares that may be offered by Akasa Air to Customers from time to time.

 

eee.Travel Agent” means a third-party travel agency that makes Bookings on behalf of Customers for air travel and other ancillary services on Akasa Air flights and accepts consideration for the same from Customers. For the avoidance of doubt, a Travel Agent is an independent entity facilitating Bookings and is not a representative of Akasa Air.

 

fff.  Unaccompanied Minor” means a Child between the age of 5 (five) and 12 (twelve) years on the date of travel, who is not accompanied by a Customer aged 18 (years) or more, as on the date of travel.

 

ggg.                        User Development Fee” or “UDF” means the user development fee levied by an airport operator and collected by Akasa Air, at the prevailing rates, on arriving or departing Customers, as the case may be.

 

hhh.                        “UTGST” means union territory goods and services tax leviable on the supply of goods and services, in the course of trade or commerce within any of the union territories of India, under the Union Territory Goods and Services Tax Act, 2017.

 

iii.    “we”/“our”/“ourselves”/“us”/“Carrier”/“Akasa Air” means SNV Aviation Private Limited.

 

jjj.    Website” means the website of Akasa Air, i.e. www.akasaair.com, on which Customers can make Bookings and access other information about Akasa Air and includes Akasa Air’s mobile application (available on iOS and Android).

 

2.          Interpretation

 

2.1        The title or heading of each paragraph of the Conditions of Carriage is for convenience   only and may be ignored for the purposes of interpretation.

 

2.2        The references to Civil Aviation Requirements (CARs) issued by the DGCA in these Conditions of Carriage shall mean the most recent version of such CARs with all the relevant amendments or restatements, as the case may be. To the extent of any amendment or restatement of a CAR related to any matter set forth herein, such amendment or restatement shall be deemed to be incorporated into these Conditions of Carriage.

 

 

 

 

3.          Applicability

 

These Conditions of Carriage shall apply only if the origin and destination of a Flight Segment is within India. If any of the origin or destination of a Flight Segment is outside India, conditions of carriage for international travel shall apply.

 

4.          Tariffs Prevail Over the Conditions of Carriage

 

4.1        If there is any conflict between these Conditions of Carriage and Akasa Air’s Tariffs, Akasa Air’s Tariffs shall prevail over these Conditions of Carriage.

 

4.2        If any provision of these Conditions of Carriage is or becomes invalid or is held to be unenforceable under applicable law, the remaining provisions of these Conditions of Carriage shall remain valid and continue to be enforceable.

 

5.             Bookings - General Provisions, Changes and Cancellations

 

5.1         General Provisions

 

a.            The Booking (and the resultant PNR generated thereafter) upon receipt of full payment for such Booking, constitutes prima facie evidence of the contract of carriage between Akasa Air and the Customer named on the Booking (except for cases of On-Hold Booking). Akasa Air will permit carriage only to the Customer(s) named in the Booking, subject to (i) valid proof of identification being produced at the time of travel by the relevant Customer as mandated by Regulatory Authorities; and (ii) any other requirements imposed by law, regulations or Akasa Air’s policies.

 

b.            To ensure that a Customer is travelling on a valid ticket issued in his/her name, and to facilitate efficient movement of Customers, any of the following documents shall be carried in original, by a bona fide Customer as proof of identity:

 

(i)          Passport;

(ii)        Voter photo identity card issued by the Election Commission of India;

(iii)      Aadhaar or m-Aadhaar issued by the Unique Identification Authority of India;

(iv)      PAN card issued by the Income Tax Department;

(v)        Driving licence issued by the Regional Transport Offices;

(vi)      Service photo identity card issued by State or Central Government, public sector undertakings, local bodies, or public limited companies;

(vii)    Student photo identity cards issued by Government Institutions/Government recognized educational institutions;

(viii)  Nationalized bank passbook with attested photograph;

(ix)      Pension card or any other pension-related documents having a photograph of the Customer; or

(x)        Photo identity cards or medical certificates issued to differently-abled Customers by the Governments of respective States or Union Territories.

 

c.            An Unaccompanied Minor shall be required to produce any valid proof of identity listed above.

 

d.            If a Customer is not in a position to produce any of the documents listed above as proof of his/her identity, an identity certificate issued by a Group A Gazetted Officer of the Central or State Government on official letterhead, with the Customer's duly attested photograph, will be valid for this purpose.

 

e.            An Itinerary is sent to the email address of a Customer after completion of a Booking. A Booking in Akasa Air’s official database is the primary record of carriage, and in the event of any discrepancy or conflict between an Itinerary and a Booking in Akasa Air’s official database, the Booking retrieved from Akasa Air’s official database will prevail.

 

f.              Some Bookings may be made at discounted Tariffs, which may be partially or completely non-refundable. It is clarified that Akasa Air does not issue open Bookings, i.e., a Booking is required to have a specific date, Sector and time of travel, and cannot be booked in an open-ended manner.

 

g.            Bookings and corresponding payments may be made at any Point of Sale. All Customers making Bookings at Points of Sale are deemed to have agreed to be bound by the Conditions of Carriage. If a Customer makes a Booking through a Travel Agent, the Customer must ensure and verify that the Conditions of Carriage are made readily available to the Customer by the Travel Agent. Additionally, the Customer shall have the right to request that a link to the Conditions of Carriage is included in the Itinerary. Akasa Air shall not be liable for any losses, claims damages or Damages incurred by or made due to or arising out of the foregoing.

 

h.            A Booking is valid from the date the Booking was made until the last date of travel set forth in the Booking. The Bookings or parts thereof, where relevant Customers fail to travel or check-in as per the terms of the Booking, are non-refundable, and will expire in accordance with these Conditions of Carriage.

 

i.               Akasa Air accepts multiple form of payments, such as, credit cards (i.e., VISA, MasterCard, Rupay, Diners) debit cards, UPI and net-banking, as may be determined by Akasa Air from time to time. The usage of these forms of payments is governed by the terms and conditions framed by the respective payment platforms. Akasa Air does not accept cheques as a mode of payment for Bookings.

 

j.               A Customer shall ensure that the full payment of the Tariff against a particular PNR is successfully received by Akasa Air at the time of making a Booking, at any Points of Sale. If Akasa Air’s Booking system does not acknowledge the receipt of payment on account of any technical error or on non-receipt of payment from the bank or any default of payment for any reason whatsoever, Akasa Air shall not be held responsible for the carriage of the said Customer(s) under the said PNR, or for any liability thereof. If any payment is received by Akasa Air’s Booking system for any Booking, and such payment is found to be or suspected to have been made fraudulently or unlawfully, Akasa Air shall have the absolute right and discretion to reverse such payment and/or cancel such Booking, in addition to any other recourse that Akasa Air may initiate under applicable law. Customers acknowledge and accept that in such a situation Akasa Air shall not be held responsible for the carriage of the said Customer(s) under the said Booking, or for any consequential, direct and/or indirect liability thereof.

 

k.             Where cash is the mode of payment for Bookings made at Akasa Air’s airport counters, such payments are subject to an overall limit of INR 1,99,999 (One Lakh Ninety Nine Thousand Nine Hundred and Ninety-Nine) against any 1 (one) PNR. Any payments in excess of such overall limit will not be accepted at the airport counters, under any circumstances.

 

l.               Currently Akasa Air is accepting 3DS enabled cards as an acceptable mode of payment for making Bookings.

 

m.          Customers shall make requisite inquiries in relation to the food and beverages offered or sold by Akasa Air at the time of Booking and ensure that they are not allergic to the contents of such food or beverages. Akasa Air shall not be liable for any claims and damages (including Damages) to a Customer due to any allergies or illness on account of consumption of food offered or sold by Akasa Air to the Customer. Customers who have knowledge of their allergies or a prior history of extreme or severe allergic reaction are required to send the filled in hyper allergy intimation /declaration form to our Call Centre email ID info@akasaair.com at least 48 (forty-eight) hours prior to the scheduled departure of the flight. Additionally, Akasa Air may ask for a Medical Information Form to be filled by Customers with medical conditions and provided to Akasa Air.

 

5.2        Customer’s GSTIN

 

A Customer holding a GSTIN may itself or through its representative or Travel Agent provide details of the GSTIN held by them to Akasa Air, at the commencement of the process of Booking and before the generation of the PNR. A Customer shall be solely responsible for the validity and correctness of the GSTIN in the Booking. Akasa Air will not assume any responsibility for verifying the validity and correctness of the Customer GSTIN. If a Customer has not mentioned the GSTIN in the Booking or has mentioned an invalid or incorrect GSTIN, Akasa Air will not be held responsible and will not accommodate any request for inclusion or change in the Customer GSTIN in the Booking. The applicable GST will be charged to a Customer based on the Customer’s GSTIN and the Airline GSTIN relevant for the Booking. Only 1 (one) Customer GSTIN can be mentioned against 1 (one) PNR.

 

5.3        Issuance of Invoices to Customers

 

a.             Invoices for Bookings

 

(i)           If a Booking has been made by a Customer who is a GSTIN holder, an Invoice shall be sent in the name and to the email address of the GSTIN holder, within 30 (thirty) days of the Booking. Additionally, a Customer may download the Invoice using their PNR on the Website after 30 (thirty) days of making the Booking. Invoices shall be denominated in INR, even in cases where the payment is made in a currency other than INR. However, if a Customer does not declare their GSTIN, an Invoice shall be issued and sent to the email address provided against the name of the first Customer, as provided at the time of the Booking within 30 (thirty) days of the Booking.

 

(ii)         If there is any change in a Booking by a Customer as per the provisions of Condition 5.5 below, the Customer will receive an Invoice for the total Tariff paid by the Customer for the revised Booking.

 

(iii)       A Customer shall not receive any Invoice if a Booking is cancelled by the Customer within a period of 24 (twenty-four) hours of making the Booking.

 

(iv)       Customers who use cards issued outside India, as a mode of payment for Bookings, may receive a verification call from Akasa Air in relation to such payment. If a payment transaction is not verified, the amount may be refunded, and an email notification will be sent to the Customer to make the payment towards such Booking by way of any of the prescribed alternative modes of payment, within the timelines prescribed by Akasa Air, failing which the payment transaction may be cancelled.

 

(v)         It is mandatory for Customers whose Bookings have been paid for using cards to carry the original card or a copy of the card used for making the Booking signed by the holder of such card, at the time of check-in.

 

(vi)       Akasa Air strongly recommends that Customers check their Itineraries for accuracy and verify all necessary particulars incorporated in the Itineraries immediately after making a Booking and in any event not beyond a period of 24 (twenty-four) hours from the time of Booking.

 

 

 

b.             Invoices for Onboard Sale of Food and Beverages to Customers

 

(i)             Invoices for on-board sale of food and beverages (for both pre- booked and cash sale on-board): For on-board sale of food and beverages to Customers, Akasa Air will issue payment receipts as per the applicable law.

 

(ii)           For the purposes of receiving the Invoices/payment receipts as set forth in Condition 5.3(b)(i) above, the Customers must ensure that they provide and declare their correct identification (i.e., their PNR/booking reference and full name), contact details (mobile number and email ID), along with their respective seat numbers on the flight, as applicable. Customer agrees and acknowledges that Akasa Air shall not have any liability in case the Customer fails to provide their correct details on the Website and Akasa Air shall not be liable for any error, omissions, discrepancies, or misrepresentations in this regard.   

 

(iii)         Once the Customer has travelled on an Akasa Air flight and has purchased any on-board food or beverage, then within 7 (seven) working days they will receive the Invoice on the registered email ID.

 

(iv)         If requested for by a Customer, delivery notes for on-board sale of food and beverages (pre-booked and cash sale on-board) shall be issued to such Customer at the time of such sale.

 

c.             Travel Certificate: At the Customer’s request, Akasa Air can provide a travel certificate or a document evidencing travel at the charges set out here, per Customer per Sector. A Customer can make such a request through email: info@akasaair.com or through the Call Centre.

 

5.4        Tariff Types and Related Terms and Conditions

The Checked-in Baggage allowance, Hand Baggage allowance, fees for changing or cancelling the Booking and other terms and conditions in relation to various Tariff Types can be accessed on the Website. The terms and conditions in relation to Tariff Types shall be an integral part of the Conditions of Carriage and are incorporated here by reference.

5.5        Changes and Cancellations

 

a.             Once a Booking is made, the Tariff that has already been paid shall only be refundable, subject to Akasa Air’s policies in relation to changes or cancellation and these Conditions of Carriage. If a Customer does not check-in for a flight at least 60 (sixty) minutes prior to its scheduled time of departure, the entire amount paid for the Booking will be retained by Akasa Air, and the Customer shall be entitled only to a refund of all Airport Charges.

 

b.             Akasa Air allows cancellations or changes to be made to Bookings, subject to the following conditions:

(i)           Changes to/cancellations of the Booking must be made at least 2 (two) hours prior to the scheduled departure time.

(ii)         Akasa Air shall levy a fee for a change/cancellation as per the terms and conditions agreed at the time of making a Booking, in accordance with the DGCA CAR - Section 3, Series M, Part II, Issue I. The fee for such change/cancellation will be as per the applicable Tariff Type mentioned in Condition 5.4 of the Conditions of Carriage and is subject to change without prior notice for flights to/from destinations. The aforesaid fee will be deducted from the total amount paid at the time of Booking and the residual amount will be refunded to Customers (in case of cancellation) through the original source of payment or may be adjusted against the Tariff required to be paid for Customer’s changed Booking. Changes to a Booking will be made at the Tariff prevailing at the time of making the change, and a revised Invoice will be issued to Customer at the time of making such changes to the Booking in accordance with Condition 5.3 of the Conditions of Carriage. If the residual amount is lesser than the price of the changed Booking, Customers will be required to pay the difference.

c.             No change or cancellation fees shall be retained by Akasa Air in case a Customer cancels or changes a Booking within 24 (twenty-four) hours of making the Booking, provided that the Booking is for a flight whose departure is not less than 7 (seven) days from the date of the Booking. Customers have a look-in option to modify or cancel their Bookings within 24 (twenty-four) hours of making Bookings, in accordance with applicable law. Any change to a Booking will nevertheless require Customers to pay any increase between the Tariff of the original Booking and the changed Booking.

 

d.             Akasa Air does not permit changes in name once a Booking is complete. However, a minor spelling correction in the name of a Customer can be done within 24 (twenty-four) hours of the Booking having been made, without incurring any additional charges, by calling the Call Centre. 

 

e.             In case of change or cancellation of Bookings, if Akasa Air is required to refund Tariff or a part thereof to Customers, Customers will receive the refundable amount (after the deduction of the applicable fee per Customer per Sector mentioned above) as a  refund in accordance with the Conditions of Carriage. However, in case of change or cancellation of Bookings on account of Force Majeure, Customers acknowledge that Akasa Air shall decide the manner in which such refunds may be processed. 

 

f.              Subject to this Condition 5.5 of the Conditions of Carriage, if a Customer opts for a refund of the excess amount, after deduction of the applicable fee, the refund will be made available in the following manner: 

(i)           For Bookings made through credit cards/debit cards either online on the Website or through IVR at the Call Centre/airport counters, the refund will be processed to the credit card or debit card (as the case may be) used to make such Booking within 7 (seven) working days from the date of the refund request;

(ii)         For Bookings made on the Website, refunds will be processed to the credit cards, debit cards, UPI, bank account or wallets (as the case may be) used to make such Booking and will reflect within 7 (seven) working days from the date of the refund request;

(iii)       For Bookings made through Travel Agents, refunds will be processed to the account of the respective Travel Agent and Customers may claim such refund from the respective Travel Agent. A Travel Agent shall remain responsible for processing of the refund to a Customer once the refund is received by the Travel Agent from Akasa Air, and a Customer will not have any recourse or claim against Akasa Air in relation to such refund;

(iv)       For Bookings made by cash at the airport, the refund will be processed through an electronic transfer of funds, pursuant to submission of the requisite refund form duly filled and submitted by Customers, at any of the Akasa Air counters at airports or through a request sent to info@akasaair.com; and

g.             Akasa Air is currently not accepting American Express card as an acceptable mode of payment for making Bookings.

 

h.             A refund made by Akasa Air in accordance with the terms of these Conditions of Carriage shall be deemed to be a proper refund to Customers and the same shall indicate that Akasa Air has carried out all reasonable acts in its power in order to fulfil all its obligations / responsibilities under applicable law and the Conditions of Carriage. The same shall discharge Akasa Air from any further liability and any further claim towards refund from any Customer.

i.               Akasa Air shall make refunds either to the person named in the Booking, or to the person who has paid for the Booking or the relevant Travel Agent. The refund to the person not named in a Booking shall be processed upon submission of a satisfactory proof to Akasa Air that such person is entitled to receive a refund.

 

j.               All refunds will be made in INR, after deducting any applicable fees and charges.

 

k.             For any change or cancellation to a Booking made by a Travel Agent through IATA billing and settlement plan (“BSP”), Customers should request all changes or cancellations to be done only through their respective Travel Agent, specifically for any partial cancellation in a Booking where any of the legs of the Bookings have not been utilized (no-show/ boarded). Any changes or modifications to a partially utilized (no-show/ boarded) Booking is not permitted.

 

5.6        No-Show

 

   A failure to check-in for a flight at the airport check-in counter, at least 60 (sixty) minutes  or any other time period prescribed by Akasa Air, prior to the flight’s scheduled time of departure will result in Customer being declared a “No-Show”, and the Customer shall be entitled only to a refund of all Airport Charges.

6.             Tariff, Taxes and Charges

6.1       Tariff

 

a.             Tariff is payable only for carriage from the airport at the point of origin, to the airport at the point of destination, unless otherwise expressly stated. Tariff does not include ground transport service between airports or between airports and town terminals.

 

b.             The Tariff payable by a Customer will be calculated in accordance with Akasa Air’s Tariff in effect, on the date of payment for a Booking. Tariff payable by Customer to Akasa Air per Booking per Sector includes the following components:

(i)           basic fare, charged by Akasa Air;

(ii)         GST and other taxes imposed by the Government or Regulatory Authority;

(iii)       charges imposed by Akasa Air, including fuel charge;

(iv)       charges for add-on services, if any availed by the Customers;

(v)         fees and charges imposed by the Government and airports, including development fee and Common User Terminal Equipment (“CUTE”) etc., and

(vi)       service fees or any other fee, if any, charged by Akasa Air.

c.             The aforesaid components of Tariff may undergo a change at any time, without prior notice.

 

d.             Any change in the Booking or dates of travel, may result in a change in the applicable Tariff to be paid.

 

e.             All Bookings are subject to these Conditions of Carriage. Special Tariffs are subject to certain additional terms and conditions including the requirement to display additional proof of identity by Customers. If a Booking is made on special Tariff, except to the extent specified in the additional terms and conditions linked to such special Tariff, the Booking shall be subject to the Conditions of Carriage.

 

f.              Airfare charges booked through all Points of Sale are bound by the Conditions of Carriage as applicable at the time of Booking.

 

g.             Certain promotional airfares determined and offered by Akasa Air require a round-trip Itinerary and once purchased may not allow partial cancellation of the Itinerary. Customers should refer to detailed terms and conditions attached to Tariff at time of making the Booking.

 

h.             Subject to Condition 6.3 of this Conditions of Carriage, all classes of Tariffs are determined in Indian Rupees (INR) and may be subject to change without any notice. Once purchased the Tariff will not change after completion of a Booking, however if a Customer requests for a change in their Booking, revised Tariff may be applicable to the changed Booking.

 

i.               Fuel charges may vary depending on the Sector, the date of Booking, and the actual date of travel.

 

j.               CUTE/CUSS/BRS charges (inclusive of GST, if applicable) are levied on Customers, for every Sector, at select airports, for usage of CUTE/CUSS/BRS services.

 

6.2       Taxes, Fees and Charges

 

a.             The amount of applicable taxes including GST, fees or charges payable by a Customer, are calculated as on the date of the Booking. If there is a change in an existing tax, fee or charge, or a new tax, fee or charge is imposed, after the date of Booking, a Customer will not be obliged to pay any additional amount (in case of an increase) or be entitled to get any refund (in case of any decrease), unless the Customer decides to change the date of travel which requires a change in their Booking or re-booking. A Customer may also be required to pay additional tax, fee or charge (including Airport Charges) after completion of a Booking, if such amount is required to be paid to a Regulatory Authority in relation to the Booking, pursuant to any change in applicable law.

 

b.             A convenience fee, as mentioned on the Itinerary, per person per Flight Segment, for all Bookings made, is collected by Akasa Air for establishing, maintaining and operating the online flight booking system that enables Customers to make Bookings. This fee includes the charges paid by Akasa Air to concerned banks (varies from one bank to another) for availing such facility. The convenience fees paid by Customers to Akasa Air is not refundable.

 

c.             For Customers who request for a physical copy of their Itinerary at Akasa Air’s airport reservation counters, an additional fee of Rs. 50 (Rupees fifty only) per itinerary (inclusive of GST, as applicable) will apply. This fee is subject to change as determined by Akasa Air.

 

d.             Akasa Air may also offer certain other services to Customers, from time to time, for which certain additional fees may be charged by Akasa Air.

 

6.3       Currency

While Akasa Air determines fixes and publishes Tariff only in INR for the convenience of Customers, fares, applicable taxes, fees, and charges are also payable in the currency chosen by a Customer or a Travel Agent while making a Booking, if payment in that currency is permitted by Akasa Air. A Customer or a Travel Agent can choose only from the options of currencies provided by Akasa Air. Please note that the amount of Tariff, fees, any other charges and applicable taxes in some currencies (other than INR) are fixed by Akasa Air, and may not be equivalent to the amount obtained after converting such amounts in INR at the exchange rate applicable at the time of Booking.

7.             Bookings - Requirements, Personal Data and Seating Arrangements

 

7.1        Requirements

 

a.        Certain Tariffs have conditions that limit or exclude a Customer’s right to change or cancel Bookings.

 

b.        A Customer is responsible for ensuring that at the time of Booking, the Customer’s correct contact details (for example, valid mobile number and email address) are provided to Akasa Air either by the Customer or the Customer’s Travel Agent for each city in the Customer’s Itinerary including the applicable country and area codes. This will assist Akasa Air in

(i)            informing Customers of any changes in relation to the flight on which they are booked,

(ii)          issuing Invoices to Customers, and (iii) providing any other relevant information to Customers.

7.2        Personal Data

 

Customers recognise that personal data has been given to Akasa Air in relation to Bookings and for ancillary services or products that may be offered by Akasa Air or its service partners from time to time. Customers consent that such personal data may be used by Akasa Air or its service partners to prevent credit card, debit card or identity fraud, and also to improve the experience of Customers with Akasa Air. For these purposes, Customers authorise Akasa Air to retain and use such data, and to transfer the data to Akasa Air’s group companies, Travel Agents, government agencies, Regulatory Authorities, other carriers, service providers and other authorised third parties. Customers also recognise that Akasa Air or its service partners may contact them via email or phone to inform them regarding the status of their Booking including any changes to the Booking, other services or other promotional schemes.

7.3        Seating Arrangements

 

a.            Akasa Air offers assigned seating to Customers at airport check-in counters. For preferential seating, Akasa Air offers advanced seat assignment for additional fee, at the time of making a Booking or after making a Booking. The Emergency Exit Seats may be available to Customers, who are:

 

(i)            able-bodied;

(ii)          above the age of 15 years on the date of travel;

(iii)        not expectant mothers;

(iv)        not invalid (as set out in DGCA CAR - Section 8, Series O, Part VIII, Issue I);

(v)          not suffering from a temporary illness which affects their mobility in any way whatsoever;

(vi)        capable of:

A.        locating the emergency exit;

B.        recognizing the emergency exit opening mechanism;

C.        comprehending the instructions for operating the emergency exit;

D.        operating the emergency exit;

E.        following oral directions and hand signals given by a crew member;

F.        stowing or securing the emergency exit door so that it does not impede use of the exit;

G.       passing expeditiously through the emergency exit; and

H.        assessing, selecting, and following a safe path away from/to the emergency exit; and

(vii)      not travelling with an Infant.

 

b.            Akasa Air shall have the discretion to assign Emergency Exit Seats and other seats to Customers, keeping the prescribed security norms and the safety and comfort of all the Customers on-board a flight in consideration.

 

c.            If a Customer, who has booked an Emergency Exit Seat in advance does not meet the safety criteria for being seated on such Emergency Exit Seat, or if such Emergency Exit Seat is not available for any reason, they may be asked to change their seat. In the event any other premium seat (which is not an Emergency Exit Seat) is not available to be offered to the Customer, the fees paid towards such an Emergency Exit Seat shall be refunded to the Customer.

 

8.            Conditions Precedent

 

8.1        Checking-In

 

a.             In addition to other applicable requirements of the respective airports, a Customer shall not be allowed to board an Akasa Air flight unless the Customer presents a valid Itinerary or boarding pass (either a print or electronic version of the Itinerary or boarding pass on their mobile/tablet/computer), duly issued in accordance with the Conditions of Carriage.

 

b.             All Customers, including Customers accompanied by Infants or Children, must present any valid identification document as set out in Condition 5.1 of the Conditions of Carriage, in original, at the time of check-in.

 

c.             The Customers who fail to produce any of the aforementioned documents during the check- in process will be denied boarding by Akasa Air, and Akasa Air shall not be held liable for such denial or any other consequence, costs and/or expenses of any nature whatsoever, resulting therefrom.

 

d.             Akasa Air recommends that Customers report for check-in at Akasa Air counters, at least 3 (three) hours prior to the departure of the scheduled flight. A Customer’s journey will be smoother if the Customer has ample time to comply with the check-in requirements.

 

e.             Further, a failure to check-in for a flight at least 60 (sixty) minutes or any other time period prescribed by Akasa Air, prior to the flight’s scheduled time of departure will result in Customer being declared a “No-Show”, and the Customer shall be entitled only to a refund of all Airport Charges.

 

f.            For Bookings involving 2 (two) or more Sectors under different PNRs, it is the Customer’s responsibility to ensure that there is a sufficient time-interval between the two flights, as their carriage may involve certain unavoidable circumstances or factors including a change in aircraft, flight delays or cancellations, issues in relation to Checked-in Baggage, operational issues or change in carriers at a Stopover. If a Customer misses their connecting flight due to such circumstances or factors, in a preceding Flight Segment, Akasa Air shall not be liable for such missed connection, in any manner whatsoever.

 

8.2        Web Check-In

 

a.             For the convenience of the Customers, Akasa Air recommends they should check in for their flights on the Website, before arriving at the airport for any scheduled departures.

 

b.             Customers can check-in on the Website anytime up to 1 (one) hour prior to the scheduled departure of their flights. It shall be the duty of Customers to ensure that the Baggage Identification Tag for the Customer’s Checked-in Baggage is issued at least 60 (sixty) minutes prior to the scheduled time of departure of the Customer’s flight. Failure to check-in for a flight and/or failure to drop off Checked-in Baggage at Akasa Air’s Check-in counters at least 60 (sixty) minutes prior to the scheduled time of departure will result in the Customers being declared “No-Show”.

 

c.             The Customer is required to produce (in original) any of the documents evidencing the identity of a Customer as stated in Condition 5.1, at the check-in counters or at the boarding gate (as required by Akasa Air), for verification.

 

d.             Akasa Air reserves the right to deny boarding to a Customer if they do not comply with the check-in requirements and prescribed timelines as set forth herein.

 

 

 

8.3        Boarding

 

a.              For Customers who check-in through the kiosks available at the airports, the identification check will be carried out at the airport counters and/ or at boarding gate by staff members of Akasa Air. During the identification check, Customers will be required to produce any of the documents as set out in Condition 5.1 above. Customers who fail to produce any of the aforementioned documents will be denied boarding by Akasa Air, and Akasa Air shall not be held liable for such denial or any other consequence resulting therefrom.

 

b.              To avoid any delays, the boarding gates will be closed 25 (twenty-five) minutes prior to the scheduled time of departure. Customers must be present at the boarding gate no later than the time specified at the time they check-in or any subsequent announcements made at the airport. Mere check-in or issuance of a boarding pass does not guarantee boarding unless a Customer adheres to all the requirements including the timelines mentioned in relation to boarding in the Conditions of Carriage. A Customer understands and acknowledges that such announcements may only be made in the event of a change of the boarding gate or change in the schedule of boarding and may be made orally through the airport sound systems, or through display/ notifications on the digital screens placed at airports by the airport authorities. Akasa Air is under no obligation to make boarding announcements at airports designated as ‘silent airports’ and it is the duty of the Customers to check the flight information display system (operated by the airport operator) for current boarding status and boarding gates. A Customer understands and acknowledges that Akasa Air or its staff is not obligated to reach out to the Customer in the event that the Customer fails to be present at the boarding gate, in the manner required by these Conditions of Carriage. Akasa Air is not liable to any Customer who fails to report at the boarding gate for any reason whatsoever. Any Customer failing to report at the boarding gate within the aforesaid timelines shall be treated as a “Gate No-Show.” In such cases, the Tariff paid for such Booking shall be retained by Akasa Air, and the Gate No-Show Customers will be entitled to a refund of the Airport Charges (if applicable).

 

8.4        Failure to Comply

 

Akasa Air will not be liable to Customers for any damage, Damage, liability, loss, delay or expense incurred due to their failure to comply with the provisions of this Condition 8.

9.            Refusal, Limitation of Carriage and Special/Disability Assistance

 

9.1        Customer’s Responsibility

 

In order to make a Customer’s journey comfortable, Akasa Air requires support and cooperation from Customers.

A Customer travelling alone should be able to perform the following activities independently:

 

a.            Fastening and unfastening the seat belt;

 

b.            Putting on an oxygen mask;

 

c.            Taking off and putting on a lifejacket;

 

d.            Leaving the seat and getting to an emergency exit.

 

e.            For certain Customers, Akasa Air expresses its special concern and may insist that they travel with a safety assistant. Typically, Persons with Disabilities and Persons with Reduced Mobility are likely to need a safety assistant, and these Customers shall include but not be limited to those who:

                                                              i.                   have a severe learning or cognitive challenge which prevents them from understanding or reacting to safety instructions;

                                                            ii.                   have one or more sensory impairments such as a visual, hearing or speech impairment;

                                                           iii.                   have a mental disorder; or

                                                           iv.                   have a challenge or disability that may prevent them from moving without assistance to reach an emergency exit.

 

9.2        Right to Refuse Carriage

 

Akasa Air may refuse carriage of a Customer or the Customer’s Baggage, under the following circumstances, in its sole discretion if:

 

a.            such action is necessary to comply with any applicable laws, regulations, applicable travel guidelines or orders;

 

b.            the Customer’s conduct, mental or physical condition, or the condition or state of the Customer’s Baggage is such:

 

(i)            as to cause reasonable apprehension of harm to or endangerment of the safety and security of other Customers or Akasa Air’s crew, or the aircraft or safety in general, or

 

(ii)          that the Customer or the Customer’s Baggage may pose a hazard or risk to themselves, other persons or any property, Akasa Air’s crew or the aircraft or safety in general.

 

c.            the Customer has committed misconduct while travelling previously, whether at the airport premises or on a flight, and there being a reasonable likelihood that such conduct may be repeated;

 

d.            the Customer has not observed, or is likely to not follow Akasa Air’s or its crew’s instructions;

 

e.            the Customer fails to observe Akasa Air’s instructions with respect to safety or security;

 

f.              the applicable Tariff, fees, any other charges or applicable taxes payable by the Customer, have not been paid;

 

g.            payment information or credit/debit card details provided by the Customer are not correct/verified, a Booking has been made, or is suspected to have been made, fraudulently or unlawfully, or has been made by a person not authorised by Akasa Air to make a Booking;

 

h.            the Customer does not have proper and adequate travel documentation;

 

i.               the Customer fails to complete the check-in requirements/formalities or boarding requirements or arrive at the boarding gate within the stipulated timeline;

 

j.               the Booking has been altered by a party other than Akasa Air or its Travel Agents;

 

k.             the person checking-in or boarding, cannot prove that they are the Customer named in the Booking;

 

l.               the Customer’s Checked-in Baggage has a power bank, or any other item prohibited to be carried as a part of Checked-in Baggage;

 

m.          the Customer is under the influence of alcohol, drugs or is intoxicated or declared as unruly as per Condition 9.4 (Guidelines on Unruly behaviour by a Customer) of the Conditions of Carriage ;

 

n.            the Customer is suffering from any ailment, or disease which is likely to risk the health, safety and security of the said Customer or other Customers or Akasa Air’s crew;

 

o.            the Customer (if they fall under the special/disabled category) fails to comply with the mandatory requirements of Condition 9.5 (Persons with Disability or Persons with Reduced Mobility) of the Conditions of Carriage; or

 

p.            the Customer fails to comply with any of the mandatory requirements as incorporated in Condition 11 (Baggage), Condition 12 (Connected Segments and Unconnected Segments), Condition 15 (Conduct on-board the aircraft or at the airports), and Condition 16 (Administrative Formalities) or any other provisions of the Conditions of Carriage.

 

9.3        Denied Boarding

 

a.             Subject to applicable requirements of the Regulatory Authority, there may be instances when certain Akasa Air flights may be overbooked due to commercial, operational or technical reasons such as seating capacity optimization, or change in the aircraft from a higher capacity aircraft to a lower capacity aircraft, resulting in a denial of boarding to certain Customers with confirmed Bookings by Akasa Air, in accordance with Para 3.2 of DGCA CAR - Section 3, Series M, Part IV, Issue I.

 

b.             Upon the occurrence of events set forth in Condition 9.3(a) above, Akasa Air will endeavour to seek volunteers from Customers with Bookings willing to surrender such Bookings to allow boarding to other Customers with Bookings. Akasa Air will accommodate such volunteering Customers on an alternate available flight, and in addition, may offer certain benefits or facilities at Akasa Air’s discretion to such volunteers from Customers. If Akasa Air does not find a sufficient number of volunteers to surrender their Bookings on an overbooked flight, Akasa Air has the absolute right and discretion to deny boarding to some Customers based on their check-in sequence at the airport counter (or such other parameters as Akasa Air may decide from time to time), except the following categories of Customers:

 

(i)            an Unaccompanied Minor;

(ii)          a safety assistant;

(iii)        an expectant mother;

(iv)        Persons with Disabilities or Persons with Reduced Mobility;

(v)          Customers using or requiring wheelchairs, crutches, braces, other prosthetic devices or requiring any special assistance;

(vi)        Customers with limited mobility due to injured or fractured limbs or any other disability;

(vii)      Customers having a psychiatric disability or mental disorder;

(viii)    Customers with certain adverse medical conditions, as determined by Akasa Air; and

(ix)        such other Customers accompanying any of the aforementioned persons, who, in Akasa Air’s discretion, should not be denied boarding considering specific circumstances.

 

 

 

c.             Compensation to Customers for Denied Boarding

 

(i)           Subject to Conditions 9.3(c)(ii) and 9.3(c)(iii) below or as per the applicable prevailing law, Akasa Air will pay compensation to the Customers who are denied boarding by Akasa Air in accordance with Para 3.2 of DGCA CAR - Section 3, Series M, Part IV, Issue I and Akasa Air’s liability will be in limited in accordance with the provisions thereof.

 

(ii)         Akasa Air shall not be liable to pay any compensation, as specified under Condition 9.3(c)(i) above, to Customers, who are denied boarding by Akasa Air, if a seat in an alternate flight is arranged by Akasa Air (subject to availability) that is scheduled to depart within 1 (one) hour of the original scheduled departure time of the flight under the original Booking.

 

(iii)       A Customer booked on connecting flights of Akasa Air or any other airline under a common PNR of the original Booking, shall be compensated in accordance with Condition 9.3(c)(i) above, and in accordance with DGCA CAR - Section 3, Series M, Part IV, Issue I by Akasa Air only for the first leg of such connection, when they have been delayed at the departure station on account of denied boarding by Akasa Air for such first leg, and as a result of such denied boarding has arrived at the final destination at least 3 (three) hours later than the scheduled arrival time.

 

(iv)       For the avoidance of doubt, Akasa Air shall not have any obligation to compensate a Customer travelling on a connecting flight, if the Customer has been delayed due to boarding being denied in the first leg of the connecting flight operated by Akasa Air, if such Customer arrives at the final destination within 3 (three) hours of the scheduled arrival time.

 

(v)         If a Customer is denied boarding in any subsequent leg of a connecting flight, the airline operating such subsequent leg of the connecting flight shall be responsible for compensating the Customer in accordance with Para 3.2 of DGCA CAR - Section 3, Series M, Part IV, Issue I.

 

d.             The following cases will not be considered as denied boarding despite overbooked flights and will not be eligible for compensation under Condition 9.3(c) above:

 

(i)         No-Show at check-in and boarding gate by a Customer (which is governed by provisions relating to “Checking-in and Boarding” under the Conditions of Carriage);

 

(ii)        Cancellation of a flight (compensation for which is governed by provisions relating to “Changes and Cancellations of Booking” under the Conditions of Carriage); and

 

(iii)       Denial of boarding to any Customer (at Akasa Air’s absolute discretion) under the influence of alcohol or drugs, for the health and safety of others, a Customer who is unruly, on account of a security breach or in the absence of adequate travel documents of Customers and for the reasons set out in Condition 9.2 above.

 

9.4        Guidelines on Unruly Behaviour by a Customer

 

a.             A Customer who fails to respect the rules of conduct at an airport or onboard an aircraft, or to follow the instruction of the airport staff or crew members, and thereby disturbs good order or discipline at an airport or onboard an aircraft will be considered an unruly Customer.

 

b.             As per Rule 21 A of the Aircraft Rules, 1937, no person shall act in any manner, either directly or indirectly, so as to:

 

(i)           endanger safety and security of an aircraft or aircraft operation;

(ii)         cause interference with the normal functioning of any facility established for the safe and secure operation of aircraft; or

(iii)       obstruct or distract the functioning of any person entrusted with any responsibility towards ensuring safe and secure operation of aircraft.

 

c.             No Customer shall onboard an Akasa Air aircraft:

 

(i)           assault, intimidate or threaten, whether physically or verbally, a pilot, a crew member or any of Akasa Air’s members of staff on-duty, which may interfere with the performance of the duties of the pilot, the crew member or any of Akasa Air’s members of staff on-duty or lessen the ability of the pilot, the crew member or Akasa Air’s members of staff on-duty to perform their duties;

 

(ii)         refuse to follow an instruction given by the Pilot-in-Command, or on behalf of the Pilot-in-Command by a crew member or Akasa Air’s members of staff on-duty for the purpose of ensuring the safety of the aircraft or of any person or property on- board or for the purpose of maintaining good order and discipline on-board; or

 

(iii)       assault, intimidate or threaten any other person, whether physically or verbally, or intentionally cause damage to or destroy any Akasa Air property or consume alcoholic beverages or drugs which may or may not endanger the safety of the aircraft or of any person or jeopardise the good order and discipline in the aircraft.

 

d.             If a Customer harasses, assaults, intimidates or threatens any Akasa Air employee including crew members, Akasa Air shall have the right to offload such a Customer from the Akasa Air flight, and file a complaint against such a Customer with the relevant authorities.

 

e.             No person shall smoke in any part of an aircraft or in its vicinity.

 

f.              No Customer shall tamper with an aircraft or its equipment, including USB ports, tray tables, life vests and seat belts, or conduct themselves in a disorderly manner in and around an aircraft or commit any act likely to imperil the safety of an aircraft or its Customers or crew.

 

g.             The use of mobile phones in flight mode is allowed during all phases of the flight. The use of other personal electronic devices (PEDs) like laptops and electronic entertainment devices are allowed only while the aircraft is cruising, as advised by the crew members.

 

h.             In case the behaviour of a Customer (inside the premises of an airport or on an aircraft) is likely to endanger the safety of other Customers, crew members or Akasa Air’s staff on-duty or is in violation of any applicable law, crew members or Akasa Air’s staff on-duty may take such measures as they deem reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point. Akasa Air may file a criminal complaint against such Customer, at the airport where (a) such incident takes place or (b) where a Pilot-in-Command may choose to land (if such incident takes place on- board a flight).

 

 

 

9.5        Persons with Disabilities or Persons with Reduced Mobility

 

a.             All Persons with Disabilities or Persons with Reduced Mobility shall notify Akasa Air of their requirements, if any, at least 48 (forty-eight) hours before the scheduled time of departure of the flights booked by them so that Akasa Air can make necessary arrangements to cater to any of the following requirements:

 

(i)           assistance required while embarking and disembarking. Akasa Air is required to be notified of the nature and level of assistance required by a Customer;

 

(ii)         mobility equipment and assistive devices that need to be carried by Akasa Air, either as a Hand Baggage and/or as a Checked-in Baggage; or

 

(iii)       requirement of an escort or a safety assistant.

 

b.             Akasa Air may provide the assistance as set out above to the Customers, at its discretion. Akasa Air may also seek the opinion of medical practitioners and other experts appointed by Akasa Air before providing any such assistance to the Customers.

 

c.             Special/disability assistance may be provided to the following types of Customers:

 

(i)           Customers with one or more sensory impairments such as visual, hearing or speech impairment;

(ii)         Persons with Disabilities or Persons with Reduced Mobility;

(iii)       Customers travelling with a service dog;

(iv)       Customers who require mobility assistance;

(v)         Customers using wheelchairs, crutches, braces or other prosthetic devices;

(vi)       Customers with psychiatric or emotional disorders;

(vii)      Customers having autism or intellectual disability;

(viii)    Customers fitted with internal devices;

(ix)       Customers carrying portable oxygen concentrators (“POC”); and

(x)         Customers with certain adverse medical conditions, as determined by Akasa Air.

 

d.             Limitations

 

Due to restrictions on the maximum number of Persons with Disabilities or Persons with Reduced Mobility that can be carried on a flight, Akasa Air may, despite its best efforts to accommodate all such persons, deny bookings, if the maximum number of such persons on a particular flight has been reached.

 

e.             Seating Accommodation and Aircraft Accessibility for Persons with Disabilities/Persons with Reduced Mobility

 

(i)           Akasa Air will allocate a seat that is convenient and designated as accessible for Persons with Disabilities at no additional charge. These seats will remain blocked until as close to the scheduled time of departure as practicable. Akasa Air seats have movable armrests for easy accessibility to the seats. However, in order to meet the safety requirements, set out in DGCA CAR - Section 3, Series M, Part I, Issue III, Persons with Reduced Mobility that make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they could obstruct emergency exits, impede crew members in carrying on their duties or obstruct access to emergency equipment or hinder aircraft evacuation if there is an emergency. Akasa Air reserves the right to change the seats of Customers, who do not meet the parameters set out in Condition 7.3 of these Conditions of Carriage, in cases where such Customers have been allocated seats without the necessary information in relation to such Customer’s condition being provided to Akasa Air by Customers. To allow us to provide the best assistance to all our Customers, Customers are required to provide us with as much information as possible at the time of your Booking, to provide Akasa Air and its staff with ample and sufficient time to make the necessary adjustments and arrangements that will aid us to serve the Customers better.

 

(ii)         Lavatories: A lavatory with a single panel door and additional grab bar is available on all our aircraft. The cabin crew can provide assistance moving to and from the lavatory door (same as above) but will not be able to assist the Customer inside the lavatory.

 

f.              Customers Requiring Medical Clearance

 

(i)           The following Customers are required to fill out a Medical Information Form:

 

A.     Persons who suffer from any disease, which is believed to be actively contagious and communicable;

 

B.     Persons who, because of certain diseases, or incapacitation may have or develop an adverse physical condition, which could have an adverse effect during flight and on safety and emergency evacuation procedures;

 

C.     Persons who would require medical attention and/or special equipment to maintain their health during the flights, which can include special medical equipment such as POC, CPAP machines, ventilators, BiPAP, suction machines and pulse oximeter; 

 

D.     Existence of a possibility of medical condition aggravated during or because of the flight;

 

E.     Persons who would be travelling in a stretcher or incubator; or

 

F.     Persons who need medical oxygen during the flight. 

 

 

(ii)         Customers may obtain the Medical Information Form by downloading it or may collect it from the airport ticketing office.

 

(iii)       The Medical Information Form must be filled in by the treating physician.

 

(iv)       Customers are required to send the filled in Medical Information Form to our Call Centre email ID info@akasaair.com at least 48 (forty-eight) hours prior to the scheduled departure of the flight.

 

(v)         The final clearance for Customers requiring medical clearance to travel shall be given by the medical team of Akasa Air within 24 (twenty-four) hours of receiving a filled in Medical Information Form.

 

g.             Infants

 

(i)           Age: Infants up to 7 (seven) days old are not permitted to travelAn Infant, when travelling, must be accompanied by an adult. In the event of a failure of a Customer to produce a valid proof of age for an Infant, the child shall be presumed not to be an Infant and full Tariff as applicable on the date of travel will be payable. In such case, a Customer with such child shall be allowed to travel subject to the availability of seats on the flight.

 

(ii)         Seating:

 

A.     No extra seats may be booked for Infants. Infants cannot travel on their own seats and must be seated on an adult’s lap.

 

B.     The limitation on number of Infants that may travel in an aircraft is subject to the (i) availability of oxygen masks in an aircraft, and (ii) availability of sufficient life vests for Infants in case of flights with routes over water. Also, a Customer travelling with an Infant will be allocated a seat on the basis of the availability of sufficient oxygen masks for Infants in a particular row.

 

C.     In case of the flights with routes only over land, carriage of a maximum of 10 (ten) Infants is permitted in a Boeing Max 737 aircraft. In case of flights with routes over water, carriage of a maximum of 10 (ten) Infants is permitted in a Boeing Max 737 aircraft.

 

D.     Therefore, a Customer travelling with an Infant will be allowed to make a Booking accordingly, on the basis of the number of Customers travelling with Infants who have existing Bookings for the same flight. Customers travelling with Infants may be extended special assistance at the sole discretion of Akasa Air.

 

(iii)       Numbers: A maximum of 1 (one) Infant per adult Customer is allowed, subject to the safety and/or operational requirements of the aircraft and these Conditions of Carriage.

 

(iv)       Fee: The fee payable by a Customer travelling with an Infant shall be Rs. 1500(Rupees One Thousand Five Hundred Only) applicable per Sector per Infant. This fee is subject to change as determined by Akasa Air.

 

(v)         Baggage Allowance: Customers are only allowed an additional Hand Baggage allowance of a maximum weight of 7 (seven) kgs for Infants.

 

h.             Unaccompanied Minors

 

(i)           Children between the age of 5 (five) and 12 (twelve) years, as on the date of travel must either be accompanied by a Customer aged 18 (eighteen) years or more, as on the date of travel, or they shall be deemed to be ‘Unaccompanied Minors’ for the purposes of these Conditions of Carriage.

 

(ii)         Akasa Air may, at its sole discretion, provide special assistance to Unaccompanied Minors upon payment of applicable fees of Rs.5,000 (Rupees Five Thousand Only) or an amount equivalent to it, in other currencies, per Unaccompanied Minor per Sector. For the avoidance of doubt, the payment of the foregoing fees shall be in addition to the Tariff applicable to the Booking of such Unaccompanied Minor.

 

(iii)       Children between the age of 2 (two) and 5 (five) years, as on the date of travel must be accompanied by a Customer aged 18 (eighteen) years or more, as on the date of travel.

 

(iv)       At Departure:

 

A.        An Unaccompanied Minor should be at the airport at least 2 (two) hours prior to the scheduled departure. A parent or guardian is required to complete a signed form (click here to download the form) (4 copies) at Akasa Air’s airport ticketing office, at the departure airport, prior to travel, which must include the name and contact numbers of a parent or guardian (above the age of 18 (eighteen) years, as on the date of travel), who will meet the Unaccompanied Minor at the point of arrival.

 

B.         A valid photo identification document for both the concerned Unaccompanied Minor and the concerned parent or guardian is required at the point of check-in.

 

C.        A staff member will take the Unaccompanied Minor to the aircraft, where they will be handed over to the cabin crew to be looked after. The parent or guardian must remain at the airport until the flight departs.

 

(v)         On-board: During the flight, the cabin crew will supervise the Unaccompanied Minor and ensure that they have been assisted according to airline safety procedures and has access to all the applicable in-flight facilities. In order to ensure that the Unaccompanied Minor has a comfortable flight, the parent/guardian is requested to pack all necessary items including medication, appropriate clothing, and a toy or game in the Unaccompanied Minor’s Hand Baggage. In case the Unaccompanied Minor has any allergies, Akasa Air should be informed in advance through the Call Centre and the person accompanying the Unaccompanied Minor shall hand over an allergy certificate to Akasa Air staff at the airport prior to the flight.

 

(vi)       Transit/Transfer:

 

A.     If Stopover at a transfer station is less than 6 (six) hours, and if the Unaccompanied Minor is booked throughout on Akasa Air’s flights, it shall be able to accept the Unaccompanied Minor.

 

B.     If Stopover at transfer stations is more than 6 (six) hours, involves a night halt or transfer to any other airline except Akasa Air, it shall not accept an Unaccompanied Minor. In such cases, the Child must be accompanied by someone who is above the age of 18 (eighteen) years, as on the date of travel.

 

(vii)      Upon Arrival:

 

When the flight arrives, Akasa Air’s ground staff will accompany and assist the Unaccompanied Minor through the airport arrival process. The ground staff will only hand over the Unaccompanied Minor to the care of the nominated adult, after checking their original photo identification, as per the details mentioned in the relevant form. The parent or guardian should be at the arrival hall at least 30 (thirty) minutes prior to the arrival of the flight, to receive the Unaccompanied Minor.

 

i.               Expectant Mothers

 

To safeguard the health and well-being of an expectant mother and her unborn child, it is the paramount duty of expectant mothers to disclose true and correct facts about their pregnancy to Akasa Air. Akasa Air will make its best efforts to provide reasonable special assistance to Customers who are expectant mothers. The carriage of the expectant mother is subject to the following conditions:

 

(i)           Expectant mothers with a single uncomplicated pregnancy shall be permitted to travel on Akasa Air flights up to 32 (thirty two)weeks of pregnancy, provided there are no complications.

 

(ii)         Expectant mothers between their 33rd (thirty-third) to 35th (thirty-fifth) week of pregnancy are mandatorily required to carry the Fit to Fly Certificate (in original), dated not more than 7 (seven) days prior to the actual date of travel, from the treating obstetrician.

 

(iii)       Expectant mothers who have commenced their 36th (thirty-sixth) week of pregnancy shall not be accepted for travel on any Akasa Air flights.

 

(iv)       Expectant mothers with multiple pregnancy (expecting twins or triplets)/ complicated single pregnancy shall be permitted to travel till the end of the 32nd (thirty-second) week of their pregnancy, provided they are in possession of a Fit to Fly Certificate issued by their treating obstetrician, (in original), dated not more than 3 (three) days prior to the date of actual travel.

 

(v)         Expectant mothers with a complicated pregnancy between the 29th (twenty-ninth) week and end of 32nd (thirty-second) week of pregnancy may be   permitted to travel on Akasa Air flights, with a Fit to Fly Certificate (in original), dated not more than three (3) days prior to the date of actual travel from their treating obstetricians. In addition to the above, a medical clearance is also required to be given by Akasa Air’s assigned doctor, who will at their own discretion discuss the case, on an individual basis, with the Customer’s doctor or will check all the medical documents of the expectant mother, if the treating obstetrician is not contactable. It is only thereafter, on the basis of the expert medical opinion and advice of Akasa Air’s chief medical officer/medical department in-charge that Akasa Air will exercise its discretion to permit or not permit the expectant mother to travel on Akasa Air’s flights.

 

(vi)       In the event an expectant mother chooses not to carry the requisite medical certificate and/or the Fit to Fly Certificate, Akasa Air reserves the right to refuse carriage to such Customer at the Customer’s sole costs and/or liability.

 

j.               Safety Assistants

 

A safety assistant is any able-bodied person who assists the Customer with a disability to exit the aircraft if there is an emergency evacuation, or to establish communication with the cabin crew for the required safety briefing.

 

(i)       Who can be a safety assistant: The safety assistant shall be physically and mentally able and willing to evacuate the Customer with disability if there is an emergency.

 

(ii)     Seating of the Safety Assistant: The safety assistant will be seated next to the Customer, to assist if there is an emergency. If a safety assistant is accompanying several Customers with disability, the safety assistant will be seated in the same row as any of the Customers with disability. In case, seats are not available in the same row, then the safety assistant should be seated in the row immediately in front of or behind the Customer(s) with disability.

 

k.             Examples of the Requirements of a Safety Assistant

 

(i)       Customers travelling in a stretcher: The safety assistant must be a medical/ paramedical escort. In select cases, Akasa Air may, at its sole discretion, permit a Customer to travel with a non-medical safety assistant, at its sole discretion, in accordance with the opinion of the medical expert appointed by Akasa Air, who will provide their advice in consultation with the Customer’s doctor and upon perusal of the medical documents of the Customer.

 

(ii)     Customers with mental disabilities and who are unable to comprehend or respond appropriately to safety instructions, including the regulatory safety briefing and any other safety-related instructions provided in the aircraft.

 

(iii)   Customers with a mobility impairment so severe that the Customer is unable to physically assist in their own evacuation of the aircraft if there is an emergency.

 

(iv)   Any other disability of a Customer that Akasa Air, in its sole discretion decides may affect the safety of the Customer while on-board an aircraft.

 

l.               Customers with One or More Sensory Impairments such as Visual Impairment, Hearing and Speech Impairment

 

(i)       Prerequisite

 

A.     A Customer or their representative shall intimate Akasa Air regarding the type of assistance required by the Customer at the airport at least 48 (forty-eight) hours prior to departure.

B.     A Customer is required to travel with a safety assistant if the Customer needs help to do any one of the following:

 

o    Fastening and unfastening the seat belt;

o    Taking off and putting on a lifejacket;

o    Leaving the seat and getting oneself to an emergency exit (not necessarily by walking on two limbs);

o    Putting on an oxygen mask; and

o    Establishing communication with crew regarding safety briefings and reacting to safety instructions.

 

C.     If such Customer is required to travel with a safety assistant, the Customer may purchase a ticket on their flight from Akasa Air. It may also be possible for another Customer on the flight to take the role of a safety assistant for emergency purposes, but this cannot be guaranteed by Akasa Air.

 

(ii)     At the Airport:

 

Akasa Air recommends Customers requiring assistance from Akasa Air to check in early for their flight. If a Customer declares independence in mobility within the airport and does not require any assistance, the Customer must be present at the designated boarding gate at the boarding time advised to them by the staff. Since some airports are silent airports, there may not be any announcements regarding flights however, most airports are equipped with electronic flight display. Akasa Air staff may always be contacted for any assistance required by the Customer. The Customer is welcome to board the aircraft within the prescribed time limits for boarding. However, upon requesting Akasa Air’s staff at the boarding gate, the Customer may be able to board the aircraft first, with the assistance of Akasa Air’s staff.

 

(iii)   On-board:

 

A.     Every Akasa Air aircraft comes equipped with safety briefing cards and menu cards printed in braille for Customers who have any visual impairment. The cabin crew will read the snack menu options, identify food items, and assist with the placement of the food package on the tray and the opening of the food package, upon request. The cabin crew will not be able to provide any assistance in feeding such Customer.

B.     Due to safety regulations, the Persons with Disabilities and Persons with Reduced Mobility will not be allocated an Emergency Exit Seat, as stipulated in Condition 7.3 of these Conditions of Carriage.

 

m.          Service Dogs:

 

Subject to applicable requirements of Regulatory Authorities, Akasa Air accepts service or guide dogs on all the Akasa Air aircraft.

 

(i)            When to Inform: Persons with sensory impairment intending to travel with their guide dog, should make their Bookings via the Call Centre, and provide Akasa Air with an advance notice of at least 48 (forty-eight) hours prior to departure that a guide dog will be travelling with the Customer. As Akasa Air does not allow more than 1 (one) guide dog in each aircraft, a Customer shall be permitted to travel with their guide dog if no similar prior request (or a request for carrying a Pet in the cabin of the same aircraft) has been raised by any other Customer travelling on the same aircraft.

 

(ii)          Seating of the Guide Dog: A Customer with a guide dog will be seated in a first row seat and the guide dog shall not occupy any seat. The guide dog will only be permitted onboard if it is properly trained, harnessed, muzzled, and vaccinated.

 

(iii)        Documentation Required: A Customer must produce complete and valid documentation including but not limited to identification cards to prove that the guide dog is a service animal and has all valid permissions including a confirmation that it is trained from an appropriate institution along with the certificate of vaccination of the guide dog.

 

(iv)        Hygiene/Travel Requirements of a Guide Dog:

 

A.     A Customer shall be fully responsible for their guide dog and is required to bring a moisture absorbent mat on which the guide dog must be seated. Further, the guide dog should be properly trained, restrained, muzzled, and vaccinated. A guide dog may be denied boarding or removed from the flight if Akasa Air, in its sole discretion, determines that the guide dog cannot be contained by the Customer or otherwise exhibits behaviour that poses a threat to the health or safety of others on-board.

 

B.     A meet-and-assist service can be provided, if assistance is required at departure or on arrival, upon prior request.

 

n.             Mobility Assistance

 

(i)            Akasa Air will provide a wheelchair as per a Customer’s requirement, provided that the Customer requests Akasa Air for a wheelchair, at least 48 (forty-eight) hours prior to the scheduled time of departure. To ensure the service meets the Customer’s needs, Akasa Air’s Booking team or the airport staff may ask the Customer some questions to determine the level of assistance the Customer requires.

 

(ii)          Akasa Air’s wheelchair service is provided at no additional charge to the Customer. The wheelchair service includes assistance in transporting the Customer within the airport area and to their designated seat on an aircraft (depending on the airport facilities). A designated attendant will not be assigned to a Customer’s wheelchair. Therefore, it is imperative that the Customer inform the counter during check-in if they need to be taken to the washroom or food court before being assisted to the boarding gate.

 

(iii)        Whilst Akasa Air makes its best effort to help Customers to reach in time for their onward flight, Customers are requested to be aware that there might be a delay in assisting them during busy periods. Akasa Air shall not be liable to Customers, who miss their onward flights if there is any such delay. Akasa Air would always advise Customers to factor in such delays while making their travel plans.

 

(iv)        There might be unpredictable circumstances such as weather or mechanical problems that may call for last-minute unavoidable changes. However, Akasa Air will make its best efforts to accommodate the needs of a Customer.

 

(v)          Groups of 10 (ten) or more people requiring wheelchairs are required to contact the Call Centre at least 48 (forty-eight) hours before the scheduled departure of their flight. On receipt of such a notice, Akasa Air shall permit such number of Customers to board the aircraft, as may be determined by Akasa Air in its sole discretion, on the basis of the availability of seats on which such Customers and their safety assistants (if required) can be seated. Customers may request this service while making their Booking, and upon arrival at the airport, they should notify one of Akasa Air’s airport service agents about their wheelchair requirement (as provided under Condition 9.5(o)).

 

(vi)        If a Customer is travelling without a safety assistant, Akasa Air shall be happy to provide the below-mentioned assistance:

 

A.        extend a meet-and-assist service to the Customer to assist in boarding, deplaning, flight connections, and check-in/ transfer/ reclaiming of checked-in bags;

B.        stowing their Hand Baggage;

C.        opening up the Customer’s onboard snack; and

D.        on-board individual safety briefings if requested by the Customer.

 

(vii)      However, Akasa Air regrets its inability to assist the Customer with personal care including assisting the Customer by feeding them, administering medication and/ or accompanying them in the toilets before, after, and during the flight.

 

o.             Customers Using Their Own Devices, i.e., Wheelchairs/Crutches/ Braces/Other Prosthetic Devices

 

(i)           Before Travel:

 

A.       Akasa Air staff is available to assist Customers to plan their travel over the phone in order to make Customers as comfortable as possible on Akasa Air flight.

 

B.        The batteries that power wheelchairs and mobility aids are considered Dangerous Goods when carried by air. These and some other dangerous goods that are permitted for carriage by Customers can be transported safely by air provided certain safety requirements are met. Customers whose mobility is restricted by either a disability, their health or age, or a temporary mobility problem (e.g., broken leg) may travel with a battery-powered mobility aid with Akasa Air’s prior approval and subject to compliance with applicable regulations.

 

C.       Customers traveling with battery powered devices are required to make arrangements with Akasa Air at least 48 (forty-eight) hours in advance by emailing on info@akasaair.com. If Customers need to travel at short notice, Akasa Air will try to make reasonable efforts to provide special assistance to enable such travel. However, if all the requisite precautions involving the safe carriage of onboard batteries cannot be taken, the carriage of such equipment may be denied.

 

D.        If Customers wish to check-in their own wheelchair, Akasa Air may provide assistance with the removal of batteries from the wheelchair under the supervision of the Customer. However, Akasa Air shall not be liable for any damage (including Damage) arising while handling the wheelchair. Such checked-in wheelchair will be returned to the Customer at the destination airport.

 

E.         A Customer with a disability may use their own manual powered wheelchair till the aircraft door or the mobile stairway attached to the aircraft (depending on the airport facilities) after which it will be stored in the aircraft’s hold area. Thereafter, the Customer will be transferred to Akasa Air’s wheelchair and provided assistance in reaching their designated seat on the aircraft.

 

F.         Battery-powered wheelchairs (powered by lithium-ion, or non-spillable batteries) must be checked-in at Akasa Air’s check-in counters and be prepared for transport so as to prevent a short circuit (e.g., in the case of batteries, by the effective insulation of exposed terminals; or, in the case of equipment, by disconnection of the battery and protection of exposed terminals) and unintentional activation. Thereafter, the Customer will be transferred to Akasa Air’s wheelchair and provided assistance in reaching their designated seat on the aircraft. A Customer may carry a maximum of 1 (one) spare wet, non-spillable battery meeting IATA DGR Special Provision A67 or a maximum of two spare dry batteries meeting IATA DGR Special Provision A123 / nickel-metal hydride batteries meeting IATA DGR Special Provision A199. The battery(ies) removed from the wheelchair/mobility aid and any spare battery(ies) must be packed in strong, rigid packaging.

 

G.       Wheelchairs powered by spillable (wet-cell) battery(ies) shall not be accepted since these batteries have corrosive acids and are considered to be Dangerous Goods.

 

H.       The lithium battery(ies) can either remain installed in the mobility aid, if the battery(ies) is protected against damage by the design of the mobility aid and securely attached to the mobility aid or be removed, following the manufacturer’s instructions. The removed battery(ies) must not exceed 300 Wh. Where the battery(ies) is not removed, there is no limit to the Watt-hour (Wh) rating for the installed battery(ies). A Customer may carry a maximum of one spare battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh. All removed and spare batteries must be protected from damage (e.g., by placing each battery in a protective pouch) and must only be carried in the passenger cabin. Lithium-ion batteries must be of a type which meets the requirements of each test in the UN manual of Tests and Criteria, Part III, subsection 38.3.

 

I.          If the battery-powered mobility aid has loose fitting parts, such as armrests, footrests, or cushions, they should be placed in a suitable pouch/container, prior to loading in the cargo compartment, to prevent any loose parts from being lost or damaged. It is recommended that Customers provide their own suitable pouch/container for any removed parts.

 

J.        In the event of loss or damage (including Damage) of the mobility aids or any other similar equipment which are placed into the Checked-in Baggage, Akasa Air’s liability for such loss or damage(including Damage) shall not be more than the maximum liability provided under the Conditions of Carriage.

 

K.        Akasa Air recommends that suitable travel insurance is obtained by Customers for any equipment carried along by them in the aircraft.

 

L.        Customers are allowed to use their own crutches, braces, and other prosthetic devices up to the aircraft, and may board with such items as Hand Baggage, provided the Customers are dependent on them.

 

(ii)         At Destination:

 

If a Customer’s wheelchair has been stowed in the cargo compartment of an aircraft, Akasa Air will make its best effort to return it to the Customer as close to the aircraft door as possible. If this is not possible, Akasa Air will make sure that transport assistance is made available to the Customer up to the baggage reclaim area. Depending on the airport, this will either be by an electric buggy, an airport wheelchair, or an accessible bus. Customers can call the Call Centre for detailed instructions in relation to carriage of wheelchairs powered by batteries on Akasa Air’s flights.

 

p.             Customers with Psychiatric or Emotional Disorders

 

Customers with psychiatric or emotional disorders shall always travel with a safety assistant. The safety assistant shall carry the original treating physician’s certificate along with a prescribed sedative medicine, which may be administered by the safety assistant, prior to the commencement of travel or as may be required on-board an aircraft. Akasa Air reserves the right to deny boarding to such Customers, for safety reasons.

 

q.             Customers with Autism, an Intellectual Disability, Dementia, Alzheimer's, or Down Syndrome

 

Customers with autism, an intellectual disability, dementia, Alzheimer's, or Down syndrome need to book their flights as well as notify Akasa Air about their requirements, if any, at least 48 (forty-eight) hours before the scheduled time of departure, by calling the Call Centre, so that Akasa Air can make necessary arrangements. Assistance, upon request, from the time of entry into the airport till the aircraft seat shall be provided. Customers with autism, intellectual disability, dementia, Alzheimer’s or Down syndrome will be given time to settle in their respective seats before other Customers board the aircraft. Akasa Air’s staff and cabin crew will provide assistance to such Customers as may be required, other than the assistance provided by a safety assistant. In addition, such Customers can also meet their family members at the gate upon arrival. The name of the person picking up the Customer must be communicated to Akasa Air at the time of check-in.

 

r.              Internal Medical Devices

 

If a Customer is travelling with an internal medical device, such as a pacemaker or a defibrillator, the Customer is required to inform Akasa Air, while making a Booking, as well as inform the security personnel conducting the Customer’s screening at the airport before the said process begins.

 

s.             Portable Oxygen Concentrators (POCs)

 

(i)                POCs are permitted on-board Akasa Air flights, subject to the fulfilment of the following conditions mentioned below. Only POCs approved by the FAA or EASA can be taken as part of Hand Baggage. The POC can be taken either in the Checked-in Baggage or as part of the Hand Baggage. The Customer will be solely responsible for packing, assembling, dismantling, and facilitating the administration of POC both on the ground and onboard an aircraft. Akasa Air will under no circumstances be liable or responsible for the same.

(ii)              A request for carriage or use of the POC on-board should be made by a Customer to Akasa Air at least 48 (forty-eight) hours in advance, from the scheduled departure time. The POC should not cause any interference with the electrical, navigation, or communication equipment on-board and the Customer carrying the POC on-board must comply with all security requirements and instructions communicated by the crew, from time to time.

(iii)            Notwithstanding anything contained herein, Akasa Air, in its sole discretion, reserves the right to refuse carriage of the POC, if it is of the reasonable view and apprehension that the POC is likely to endanger the safety of the aircraft or of any person.

(iv)             Further, a Customer shall not be required to pay any additional charges for carriage of POC.

 

(v)              If POC is to be Carried as Checked-in Baggage: For safety reasons, the Customer must ensure that the POC, prior to check-in, is empty and free of pressure. Therefore, if the POC was used before coming to the airport, then the Customer must reset the POC to avoid any residual oxygen in the equipment. The battery of the POC should be removed and the battery terminal should be protected with insulating tape and packed separately in a pouch. The battery may be carried by the Customer as Hand Baggage once the battery is secured in the manner prescribed herein. The carriage of such batteries will further be subject to applicable regulatory requirements including but not limited to those mentioned under the Aircraft (Carriage of Dangerous Goods) Rules, 2003, ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air, and the IATA Dangerous Goods Regulations and other applicable law.

 

(vi)            If POC is to be carried as Hand Baggage:

 

A.  Customers carrying or using the POC on-board shall be only assigned a window seat. Such Customers will not be assigned any Emergency Exit Seats, middle seats, or aisle seats.

B.  If a Customer carries a POC on-board, Akasa Air reserves the right to change the seats of such Customers, if required. Such Customers must be capable of seeing, hearing, and understanding the POC device warnings and should be in a position to take appropriate action, without assistance, in response to those warnings. During taxi, take-off, and landing, the POC, if being used must be stowed under the seat in front.

C. Customers are advised to contact the Call Centre or the airport operations team at the airport to check if their POC is permitted for carriage on Akasa Air’s aircraft.

 

t.               Customers with Certain Adverse Medical Conditions

 

Customers who are ailing from any particular medical condition can travel on Akasa Air flights after giving prior information regarding their medical condition, at least 48 (forty-eight) hours prior to the scheduled departure of the flight, by filling in the Medical Information Form provided on the Website in order to ensure Akasa Air is able to provide complete assistance to such Customer, if required. Acceptance of Customers who are ailing from any medical condition shall be subject to clearance from the Akasa Air medical team. The Customer must also inform Akasa Air regarding any hospitalization requirement upon arrival. In case the Customer is being accompanied by a safety assistant during their travel, then such safety assistant’s name and contact details must also be shared with Akasa Air. Akasa Air’s cabin crew are not authorized or responsible to give special assistance (not being qualified medical practitioners), as they are trained only in first aid. Akasa Air’s crew is not permitted to administer any injection or to give any medication.

 

u.             Customers requiring stretchers

 

(i)           Akasa Air accepts requests for carriage of Customers on stretchers on Akasa Air aircraft, subject to any technical limitations. Akasa Air will not be able to carry Customers on stretchers on connecting flights. To book a stretcher on an Akasa Air flight, Customers are requested to call Akasa Air at Call Centre at least 48 (forty-eight) hours before the scheduled time of departure. Any clarifications in relation to availing a stretcher on an Akasa Air aircraft may also be sought at the Call Centre.

(ii)         Customers are required to take a print of the Akasa Air Medical Information Form available on the Website (click here to download). The form is required to be filled out by the Customer’s treating physician.

(iii)       Customers are required to share the travel details, along with the filled-in Medical Information Form by emailing them to info@akasaair.com. Akasa Air may at its discretion, permit a Customer to travel on a stretcher in accordance with advice received from Akasa Air’s medical officer. Such advice will be provided after consultation with the Customer’s doctor (if needed) and perusing all medical documents of the Customer. Such a decision will be communicated to the Customer within 24 (twenty-four) hours of making such a request.

(iv)       Based on the medical report shared by a Customer, Akasa Air may require its medical representative to meet the Customer at the airport on the date of travel to determine the Customer’s medical fitness. Akasa Air may deny boarding to the Customer, at its sole discretion, if the Customer is found to be unfit for travel by Akasa Air’s medical representative.

(v)         Akasa Air may require a fresh medical form on the day of travel, for selected cases. It will provide the necessary information on the confirmation emails sent to Customers.

(vi)       The stretcher installation onboard the Akasa Air aircraft requires 6 (six) seats to be folded across 3 (three) rows for the stretcher to fit securely against the fuselage and rear bulkhead. The other 3 (three) adjoining aisle seats across the same rows provide access to the stretcher patient, hence the applicable charges will be for 9 (nine) seats at a fare determined by Akasa Air plus any applicable handling charges.

(vii)      Akasa Air’s customer service and cabin crew team will provide all the assistance required other than the ones provided by a safety assistant.

(viii)    Akasa Air shall accept only 1 (one) Customer on a stretcher per flight.

(ix)       The person accompanying a Customer on a stretcher must be a medical escort who is a doctor (minimum qualification of MBBS) or a paramedical escort who is a registered nurse.

(x)         Cancellation of stretcher booking will attract a fee of 75% (seventy-five percent) of the basic fare and any fuel or other surcharges by Akasa Air. All government taxes/fees and Airport Charges will be refunded. Additional accompanying passengers buying normal tickets will be charged as per the cancellation rules.

(xi)       Changing of stretcher bookings shall be handled on a case-to-case basis and after clearance from Akasa Air. The charges for such booking changes shall be decided by Akasa Air on a case-to-case basis.

(xii)     The total Checked-in Baggage allowed for a Customer requiring a stretcher will be according to the number of seats paid for, subject to the conditions set forth in Condition (vi) above. However, each such Customer will be allowed to carry only a single piece of Hand-Baggage.

(xiii)   Oxygen, if required by the Customer on a stretcher may be provided upon prior intimation, not being less that 48 (forty-eight) hours before departure of the flight.

 

10.        Self- Offloading

 

a.              Self-offloading after boarding an aircraft is not permitted, since it can cause safety and security risks besides inconveniencing the other Customers on-board. If any Customer expresses a desire to be off-loaded and is subsequently off-loaded, then such Customer shall be penalized for an amount of Rs. 5,000 (Rupees Five Thousand). This penalty amount may be revised from time to time, as may be determined by Akasa Air. Akasa Air shall also have the right to retain the amount paid by the Customer for such a Booking. Akasa Air may, at its sole discretion, not penalize such Customers, if there is a medical emergency and other personal emergencies. If self-offloading by a Customer due to a medical emergency takes place, Akasa Air may require a certificate in relation to the same from the airport doctor.

 

b.              Customers shall not be allowed to voluntarily self-offload themselves in the event of a diversion of any Akasa Air flight, unless Akasa Air permits such self off-loading. In all such cases where the Customer is off-loaded, such Customer shall not: (i) claim any refund amounts from Akasa Air in respect of such diversion; and/or (ii) claim any amounts from Akasa Air as a result of such voluntary off-loading.

 

11.        Baggage

 

At the time of checking in of Baggage, a Customer is required to check the details incorporated in the Baggage Tag and the Baggage Identification Tag.

 

11.1    Items Unacceptable as Baggage

 

     Akasa Air reserves the right to refuse carriage of Baggage with certain restricted items. A    description of such items is set out below:

 

a.            Items which are not properly packed in suitcases or other suitable containers;

b.            Items that are likely to endanger the aircraft or persons or property on board the aircraft, as specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the IATA Dangerous Goods Regulations and dangerous goods as per local laws and applicable regulations and as per Akasa Air’s policies;

c.            Items, the carriage of which is prohibited by applicable laws, regulations or orders;

d.            Except as expressly permitted in the Conditions of Carriage, explosives, fireworks, flares, pistol caps, swords, knives and similar items;

e.            Gases such as compressed gases, liquefied gases, refrigerated liquefied gases, dissolved gases, adsorbed gases, flammable, non-flammable and poisonous gases such as butane, oxygen, and liquid nitrogen, medical oxygen, etc.;

f.              Flammable liquids and solids such as lighters, lighter fuel, flammable paints, thinners, matches, fire-lighters, lighters that are required to be inverted before ignition or are powered by lithium batteries, copra, sodium, potassium, etc.;

g.            Oxidizing substances and organic peroxides such as bleaches, aluminium nitrate, etc.;

h.            Toxic and infectious substances such as pesticides, insecticides, weed-killers, potassium cyanide, samples for testing of infectious diseases, etc.;

i.               Radioactive material;

j.               Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury;

k.             Other dangerous substances and articles including environmentally hazardous substances such as magnetised materials, materials with narcotic, noxious, offensive or irritating properties, e-cigarettes, etc.;

l.               Anything (including any item of food or consumable that contains any element of seafood, any animal or bird as one of its ingredients) that has not been packed suitably and that may lead to leakage or any spillage or that may create discomfort to other Customers;

m.          Anything that possesses or is capable of possessing or emitting a conspicuous or offensive odour;

n.            Unless expressly permitted in the Conditions of Carriage, human remains;

o.            Unless expressly permitted in the Conditions of Carriage, live or dead animals, birds or insects;

p.            Satellite phones and GPS devices, unless proper authorisations have been obtained from, (i) BSNL, for BSNL - provided INMARSAT satellite handsets (ISAT Phones), and (ii) from Ministry of Home Affairs or Department of Telecommunications, for other Satellite Phones or GPS devices, as the case may be;

q.            Items, which, in the reasonable opinion of Akasa Air, are unsuitable for carriage by reason of their weight, shape, size, or character;

r.              Any other item that may cause inconvenience or a safety hazard to Customers, in Akasa Air’s sole discretion; and/or

s.             Any other item prohibited to be carried on board, as may be notified by Bureau of Civil Aviation Security (BCAS) or any other relevant authority including the Regulatory Authority.

 

For more details on permissible/prohibited goods, please write to Akasa Air at info@akasaair.com.

 

11.2    Hand Baggage

 

a.            Hand Baggage is accepted in the cabin subject to the availability of space in overhead bins or under a Customer’s seat. Since Hand Baggage is in the power, possession, and custody of a Customer, therefore, the Customer is responsible for the said Hand Baggage.

 

b.            In the event, a piece of Hand Baggage is over-sized or over-weight, Akasa Air may require transfer of such Hand Baggage to the Checked-in Baggage compartment of the aircraft, prior to take-off. In such cases, Customer’s Hand Baggage will be especially tagged and returned upon arrival, and the same can be collected from the Baggage reclaim area i.e., the conveyer belt from where normally the Checked-in Baggage is also received. In the event the Hand Baggage is transferred to the Checked-in Baggage compartment due to increased weight over and above what is permissible for Hand Baggage, the Customer shall be liable to make payment for such excessive weight of the Hand Baggage to Akasa Air at then applicable rate per kilogram for the excess Baggage.

 

c.            Subject to any exclusions and other restrictions provided below, each Customer is permitted to carry only one Hand Baggage weighing a maximum of 7 (seven) kgs and not exceeding the following dimensions:

 

       length - 55cm + width- 35cm + height- 25cm

 

d.            Customers accompanying Infants are allowed an additional piece of Hand Baggage as set forth in Condition 9.5(g) above.

 

e.            In addition to one piece of Hand Baggage permitted to be carried in accordance with the above, Akasa Air will permit a Customer to carry one additional personal article such as a ladies’ purse or a small bag containing a laptop not weighing more than 3 (three) kg (inclusive of duty-free items, if any, purchased at an airport).

 

f.              Items determined by Akasa Air to be of an unacceptable dimension or offensive shape/nature will not be permitted onboard.

 

g.            Subject to the prevalent applicable local laws and regulations and screening and security checks, Customers may carry liquids in their Hand Baggage in a container with a maximum volume of 100 (one hundred) ml and 350 (three hundred and fifty) ml for hand sanitizers) which can be fitted comfortably into a transparent, re-sealable plastic bag with a maximum capacity of 1 (one) litre.

 

h.            Power banks/portable mobile chargers are allowed in Hand Baggage only and not in Checked-in Baggage. If any of these items are detected in X-ray, the Customer’s Checked-in Baggage will not be loaded on the flight due to safety reasons, at the Customer’s sole risk and liability.

 

i.               If any Customer wishes to carry an oversized item on-board that is not compliant with the permissible limits set forth above, but will fit safely in a seat, Akasa Air may allow such Customer, at its discretion, to purchase an additional seat on a flight, subject to availability of seats and payment of applicable Tariff. This facility is not available as part of online Booking and Customer should call the Call Centre to arrange for booking such a seat for such a Hand Baggage. Akasa Air reserves the right to refuse to carry any Hand Baggage, due to excessive size or otherwise, if Akasa Air deems such carriage to be a risk to safety.

 

 

11.3    Carriage of Lithium Batteries

 

a.             Spare Lithium Batteries:

 

(i)           Subject to security clearance at an airport, Akasa Air may allow a Customer to carry, in Hand Baggage only, a maximum of 2(two) spare or loose:

 

A.            lithium-ion batteries (including power banks) rated up to 100 (one hundred) Wh; or

B.            lithium metal batteries with lithium metal content not exceeding 2 (two) grams;

 

(ii)         The lithium batteries must be packaged in their original retail packaging or in separate plastic bags. The battery terminals must be taped and insulated to prevent a short circuit.

 

b.             Portable Electronic Devices Containing Lithium Batteries:

 

(i)           Subject to security clearance at an airport, Akasa Air may allow Customers to carry a maximum of 15 (fifteen) portable electronic devices, if each such device is fitted with:

A.            lithium-ion battery(ies) which must not exceed 100 (one hundred) Wh; and/or

 

B.            lithium metal battery(ies) with lithium metal content, not more than 2 (two) grams.

 

C.            Laptops with batteries that exceed the above stated battery ratings are not permitted.

 

(ii)              Subject to security clearance at the airport and approval of the check-in staff, Akasa Air may allow a Customer to carry, in Hand Baggage only, a maximum of 2 (two):

 

A.       portable electronic devices with lithium-ion batteries rating more than 100 (one hundred) Wh but not exceeding one hundred and 160 (one hundred and sixty) Wh; or

 

B.       portable electronic devices with lithium metal batteries in which lithium metal content is more than 2 (two) grams but does not exceed 8 (eight) grams.

 

(iii)            Akasa Air recommends that Customers should carry portable electronic devices in or as Hand Baggage. If a Customer carries such devices in Checked-in Baggage, the devices must be completely switched off, protected to prevent unintentional activation, and packed securely to avoid any damages (including Damage).

 

c.             Subject to the terms of this Conditions of Carriage, loose/spare batteries, including power banks are allowed only in Hand Baggage and not in Checked-in Baggage.

 

11.4    Checked-in Baggage

 

a.      Free Checked-in Baggage allowance (if applicable) will be as per Akasa Air’s policy, which will be communicated at the time of Booking.

 

b.      The dimension of a Checked-in Baggage must not exceed 158 cm (62 inches) (L+W+H).Customers can book pre-paid excess Baggage allowance and prepaid additional piece allowance up to 1 (one) hour prior to the scheduled departure of their flight, on the Website or through the Call Centre. Additional pieces of Baggage will be subject to additional charges as set out on the Website, in addition to the excess Baggage charges. Applicable Fees for carrying excess Baggage is set out on the Website. Pre-paid additional Baggage charges and pre-paid excess Baggage charges are non-refundable if there are No-Shows and Gate No-Shows.

 

c.      Customers carrying more than the maximum permissible free Baggage allowance will be charged applicable fees set forth on the Website, at the time of check-in. Once the Checked-in Baggage is delivered by a Customer at the check-in counters, Akasa Air representatives, after inspecting the Baggage’s condition, will issue a Baggage Tag for each piece of Checked-in Baggage. Checked-in Baggage should have the Customer’s name or other personal identification affixed to it. Excess Baggage charges are non-refundable if there are No-Show and Gate No-Shows.

 

d.      Akasa Air will levy applicable fees set forth on the Website, payable at the airport, for the following special items of Checked-in Baggage: sports equipment, skiing equipment, golf bags, bicycle, surfboards, snowboard, water ski, scuba diving equipment, kayak, LCD, and LED TVs.

 

e.      The fee will apply per piece of Checked-in Baggage, per Sector (inclusive of GST, if applicable). The weight of such Checked-in Baggage will be considered as part of the permissible Baggage allowance and standard excess Baggage charges, if applicable, will be levied. If a Customer intends to carry any special Baggage, as set out above, as Checked-in Baggage, Akasa Air should be notified at least 48 (forty eight) hours in advance through the Call Centre.

 

f.       Checked-in Baggage will, whenever possible, be carried on the same aircraft as the Customer, unless Akasa Air, at its discretion, decides for safety, security or operational reasons, to carry the Checked-in Baggage on a next available alternative flight. If the Checked-in Baggage is carried on a next available alternative flight, Akasa Air will deliver the same to the Customer.

 

g.      Akasa Air does not connect Checked-in Baggage to other airlines. Customers deplaning from one Akasa Air aircraft and boarding another airline must collect their Checked-in Baggage and report to the other airline. Customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover. Akasa Air will not be liable in any manner, if a Customer misses their connecting flight as a result of any delay in Akasa Air’s flight, due to any reason whatsoever. Akasa Air accepts Checked-in Baggage for transfer onto its own flights provided a Customer has booked flights for a Connected Segment.

 

11.5    Carriage of LCD/LED TVs

 

Akasa Air’s rules for the carriage of LCD/LED TVs on-board its flights are as under:

 

a.     a maximum of 2 (two) LCD/LED TVs can be carried by one Customer in Checked-in Baggage.

 

b.     the maximum size of LED/LCD TV that shall be accepted for carriage is 139.7 cm including the cartons,

 

 

c.      Carriage of TVs shall also be governed by other applicable terms and conditions contained in the Conditions of Carriage regarding carriage of fragile items, etc.

 

d.     If the weight of the TVs so checked-in along with any other Checked-in Baggage exceeds the Checked-in Baggage allowance, the Customer(s) shall be charged excess baggage at the prevalent rates.

 

11.6    Carriage of Photographic Equipment and Films

 

a.     Photographic equipment and films can be carried in Hand Baggage or in Checked-in Baggage.

 

b.     Baggage containing photographic equipment and films shall be screened through the X-ray baggage inspection system (“BIS”). To avoid any damage (including Damage) to the undeveloped photographic film by X-ray BIS, Customers are advised to carry only processed photographic films.

 

c.      However, on the Customer’s request, Akasa Air may also permit the Baggage with photographic equipment and film to be screened manually for which the Customer may be required to remove the film from the canister and pack the same in a clear plastic bag for further examination.

 

11.7    Carriage of a Firearm, Air Gun, or Ammunition

 

a.        Except as otherwise provided in the Conditions of Carriage, Akasa Air will charge applicable fees of INR 5,500 (Rupees Five Thousand and Five Hundred) for every firearm, air gun, or ammunition carried by a Customer (inclusive of GST, if applicable) towards additional services provided for handling and carriage of a firearm, air gun or ammunition in their Checked-in Baggage. These charges may be revised by Akasa Air from time to time.

 

b.        The ammunition must be packaged securely in a manner that any hazardous effects arising from accidental functioning are confined within the package unless the package has been degraded by fire, in which case all blast or projection effects are limited to the extent that they do not significantly hinder or prohibit fire-fighting or other emergency response efforts in the immediate vicinity of the package.

 

c.        Subject to the conditions specified below, Akasa Air may permit carriage of one pistol or revolver or shotgun and/ or ammunition, without charging any fee, in the following cases:

 

(i)         Subject to receipt and presentation of relevant permissions from the applicable Regulatory Authority, personnel from the armed forces and the police forces required to carry their one pistol or revolver or shotgun and or ammunition in connection with the performance of their duties must have a movement order from their unit commander or their authorised representative. The weapons and ammunition carried in the Checked-in Baggage must be declared to Akasa Air and the arms and ammunition shall be packed securely, as prescribed under applicable law; or

 

(ii)        A sportsperson traveling on a  flight operated by Akasa Air on a domestic sector , in order to participate in a shooting event within India, for which they are required to carry more than one licensed firearm and/ or more than 50 (fifty) cartridges (cumulative weight of the firearm and 50 (fifty) cartridges shall not exceed 5 (five) kilograms), such sportsperson may be permitted by Akasa Air to carry the requisite number of licensed firearms and/or ammunition in their Checked-in Baggage subject to the following conditions:

 

 

A.  The sportsperson is required to make declarations in writing in relation to the carriage of firearms or ammunition, and produce the following documents at the security checkpoint of Checked-in Baggage for inspection by the screener of Akasa Air:

 

o    valid license or authorization of firearms and ammunition in name of the sportsperson or an accompanying Customer;

 

o    evidence of identity which can be established by a photo identity card issued by a government agency or a sponsoring sports club;

 

o    bona fide carriage of arms and ammunition on the basis of a written document issued by the president or secretary of the sports club sponsoring them for the shooting event.

 

B.   The firearm must be unloaded. The firearm must be carried in a hard-sided container, and the container must be locked.

 

C.  The ammunition must be securely packed in fibre (such as cardboard), wood or metal boxes or another packaging specially designed to carry small amounts of ammunition. The packaging should be completed in a manner that minimizes the chances of accidents, if any. Fire-arm magazines or clips do not satisfy the packaging requirement.

 

D.  The ammunition may also be located in the same hard-sided case as the firearm, as long as it is properly packed as described above.

 

E.   Black powder and percussion caps used with black powder-type firearms are not permitted to be carried as Hand Baggage or Checked-in Baggage.

 

F.   An authorization for carriage of firearms and ammunition by the sportsperson in an aircraft shall be obtained from DGCA in accordance with provisions of the Aircraft (Carriage of Dangerous Goods) Rules, 2003 and Aircraft Rules, 1937.

 

(iii)       Carriage of firearms shall be permitted for other Customers by Akasa Air, subject to such Customer providing copies of all the relevant clearances and permissions as required by Regulatory Authorities, where the firearms and ammunitions needs to be transported, to the satisfaction of Akasa Air.

 

(iv)       A firearm or ammunition is not permitted to be carried on person or in the Hand Baggage and should be carried only as Checked-in Baggage. A pistol or revolver or shotgun and  or ammunition can be carried as Checked-in Baggage after providing a written declaration to Akasa Air in the form provided by Akasa Air, provided that such pistol or revolver or shotgun is unloaded and securely packaged separately from the ammunition and is carried in accordance with the provisions of the requirements of the applicable Regulatory Authority, the Aircraft Rules, 1937, Aircraft (Carriage of Dangerous Goods) Rules, 2003 and the ICAO Technical Instructions. Any Customer, found carrying a firearm or ammunition in contravention to the above, would be in violation of applicable law. In such a case, Akasa Air will file a criminal complaint against the Customer with appropriate authority and such Customer shall be off-loaded.

 

(v)        Standard excess Baggage charges shall apply if the free Baggage allowance is exceeded due to carriage of such weapons or ammunition.

 

11.8    Valuable and Fragile Goods

 

a.        Customers are strongly advised not to check-in such items as Checked-in Baggage which by their very nature are valuable or fragile. If valuable or fragile items are checked-in as Checked-in Baggage, Customers agree to the carriage of such items, at their own risk and cost. Such items include, without limitation, currency, jewellery, silverware, glassware, medicines, perishable goods, computers, computer software, phones, cameras, video equipment, any other electronic equipment, negotiable instruments, title documents, certificates, securities, bonds, business and personal documents, samples, paintings, artifacts, manuscripts, other works of art, antiques, research material, unique or irreplaceable items, scholarship items or documents, irreplaceable books or publications, passport, or other similar valuable documents or items.

 

b.        Items mentioned above are not covered under any compensation for loss or damage (Damage) policy of Akasa Air under the Conditions of Carriage. It is the sole responsibility of the Customer not to keep these items in Checked-in Baggage.

 

c.      For the avoidance of doubt, it is hereby clarified that Akasa Air shall have no obligation, liability and/or responsibility towards any items and/or articles (whether such items and/or articles are valuables, currency notes, electronic items, or any other items) left behind by the Customers in the aircraft of Akasa Air, and/or any other property owned, used or operated by Akasa Air.

 

 

11.9    Right to Refuse Carriage of Baggage

 

For reasons of safety and security, Akasa Air may refuse to carry as Baggage any item reasonably considered by it to be unsuitable for carriage because of its size, shape, weight, content, or character, or it being radioactive, or for safety or operational reasons, or in the interest or comfort of other Customers. Information about unacceptable items is available upon request. Akasa Air may refuse to accept Baggage for carriage unless it is in Akasa Air’s reasonable opinion, properly and securely packed in suitable container/ packaging.

 

11.10         Right to Search

 

a.        Akasa Air or a competent Regulatory Authority may require Customers to undergo a search through X-ray or another type of scan in person or of the Baggage. Akasa Air reserves the right to search the Baggage of a Customer in the absence of the Customer, or if the Customer is not available, for determining whether the Customer’s Baggage contains any unacceptable or prohibited items.

 

b.        If a Customer refuses to comply with such searches or scans, Akasa Air reserves the right to refuse carriage of such Customer and their Baggage without refunding the Tariff or without any other liability to such Customer. Any other procedures as may be required under law may follow subsequently, in relation to such cases.

 

c.        If a search or scan causes injury to a Customer or loss/Damage to their Baggage, Akasa Air shall not be liable for such injury or Damage, unless the same is due to Akasa Air’s wilful misconduct or gross negligence.

 

d.        In the event of any unclaimed Baggage or any Baggage left behind by a Customer, the ownership of which cannot be established without opening the Baggage, Akasa Air reserves the right to open such Baggage and verify its contents to establish the rightful owner.

 

11.11         Collection and Delivery of Checked-in Baggage

 

a.        Akasa Air will make best efforts to ensure that Checked-in Baggage of Customers arrives in a safe condition. Customers are advised to collect their Checked-in Baggage as soon as it is available for collection at the baggage reclaim area. If a Customer’s Checked-in Baggage is not claimed within 3 (three) months from the date it is made available at the airport where the Customer’s flight arrives, Akasa Air or the relevant airport operator may dispose it off without any liability or notice to the Customer.

 

b.        It is Customer’s obligation to collect their Checked-in Baggage from the baggage reclaim area, as early as possible, to avoid any incident of theft or misplacement of their Checked-in Baggage.

 

c.        Once the Checked-In Baggage is placed in the baggage reclaim area of the airport, Akasa Air shall not be responsible for any loss or theft of the Checked-in Baggage.

 

d.        If Customers are travelling in a group (i.e., if in one Booking there is more than one Customer) and the Checked-in Baggage is not delivered at arrival, all the Customers under that Booking need to be present at the arrival hall at the time of registering a complaint about the lost Checked-in Baggage. The Checked-in Baggage will be considered to be delivered in good condition if the above condition is not met.

 

e.        Akasa Air shall deliver Checked-in Baggage to the bearer of the Baggage Tag, upon payment of all unpaid sums due to Akasa Air, under the Conditions of Carriage.

 

f.         Akasa Air is under no obligation to ascertain that the bearer of the Baggage Tag is entitled to delivery of the Checked-in Baggage and Akasa Air is not liable for any loss, Damage, or expense arising out of its failure to ascertain so.

 

g.        Subject to any extenuating circumstances, delivery of the Checked-in Baggage will be made at the destination indicated on the Baggage Tag.

 

h.        If a Customer claiming Checked-in Baggage is unable to produce the Baggage Tag and identify the Checked-in Baggage by means of a Baggage Tag, Akasa Air will deliver the Checked-in Baggage to the Customer only after they establish to Akasa Air’s reasonable satisfaction, their right to such Checked-in Baggage, and if required by Akasa Air, such Customer shall indemnify Akasa Air for any loss, Damage or expense which may be incurred by Akasa Air, as a result of such delivery.

 

i.          Acceptance of Checked-in Baggage by Customers without complaint at the time of delivery is prima facie evidence of Checked-in Baggage being delivered in good condition and in accordance with the Conditions of Carriage. A Customer shall be required to raise an irregularity report in case there is a loss of or Damage to Checked-in Baggage, while they are at the respective destination airport, at the time of arrival, and not after departing from the destination airport.

 

j.          To ensure that Customers pick-up their own Checked-in Baggage and there is no confusion, Akasa Air reserves the right to match the Baggage Tag to the Baggage Identification Tag, upon arrival, either for all Customers or on a random basis, without any prejudice or discrimination. In the event there is a possibility or the slightest assumption that a Customer may be picking up somebody else’s Checked-in Baggage, Akasa Air reserves the right to divulge the personal information of such Customer to the original owner of the Checked-in Baggage, and Akasa Air will not be liable for any losses or Damages incurred thereof.

 

11.12         Items Removed by Airport Security Personnel

 

Akasa Air will not be responsible for, or have any liability in respect of, articles removed from a Customer’s Baggage by any airport security staff or CISF and/or any other person acting in accordance with law.

 

11.13         Carriage of Human Remains

 

Urns with ashes are allowed in Hand Baggage. Carriage of human remains is permitted on all aircraft and shall be subject to Akasa Air’s discretion where such carriage may cause any disruption or inconvenience to flight operations. The process for carrying human remains on an aircraft is as follows:

 

a.        The Customer accompanying such human remains must contact Akasa Air’s cargo agents at the designated numbers (numbers to be furnished) or write to us at cargoinfo@akasaair.com and identify the relevant person who accompanies the mortal remains/human remains.

 

b.        The human remains may be carried by Akasa Air on both direct and indirect flights.

 

c.        Security Measures/Procedure at Departure Station

 

(i)            Mortal remains/human remains/cremated remains will be transported as air cargo and the following documents will need to be submitted:

 

 

A.     Death certificate from a competent medical authority;

B.     Embalming certificate from the hospital/competent authority;

C.     Permission from the local police authorities for carrying dead body/human remains; and

D.     Any other document e.g., driving license or passport or any other photo ID card issued by a Government/semi-Government agency to establish identity of the deceased.

 

 

(ii)          The Customer who accompanies the dead body/human remains shall provide additional documentary proof to Akasa Air, which may be any of the documents mentioned in Condition 5.1 above, to prove their relationship with the deceased.

 

d.        Security measures/procedure at arrival station: Mortal remains/human remains are to be collected through the cargo terminal by the person whose name is mentioned on the document.

 

11.14         Carriage of Human Organs

 

a.        Subject to receipt of applicable permission from the relevant Regulatory Authority, live human organs are accepted on board Akasa Air flights and shall be transported in accordance with AVSEC Circular No. 1/2017 dated January 06, 2017 and other applicable laws. Such live organs must not contain any Dangerous Goods including any infectious substances.

 

b.        A container with live human organs is required to be carried as Hand Baggage, irrespective of the size and weight of the container. During taxi, take-off, and landing, such container is required to be stowed and secured under a seat or in the overhead bin.

 

 

11.15         Carriage of Alcoholic Beverages

 

a.         Subject to the provisions of Condition 11.8 above and applicable laws, Customers may carry alcoholic beverages as part of their Checked-in Baggage provided the following conditions are met:

 

(i)      The alcoholic beverage is in retail packaging and is packed appropriately (to prevent damage/leakage).

(ii)   The alcohol content in the beverage is 24% or less.

(iii) When the alcohol content in the beverage is more than 24% but not more than 70% (seventy percent), the total quantity of alcohol must not be more than 5 litres (This limit may be subject to other applicable laws).

(iv) Alcoholic beverages are also permitted in Hand Baggage when purchased from an airport’s security hold area and should be placed in a transparent re-sealable plastic bag (STEB- Security Tamper-Evident Bag), the maximum capacity of which does not exceed 1 (one) litre, or as may be modified from time to time. The containers must fit comfortably within the bag, which shall be sealed.

(v)   The carriage of alcoholic beverages by Customers shall also be subject to other provisions of the Conditions of Carriage and applicable law.

 

11.16         Carriage of Holy Water

 

               Akasa Air permits the carriage of holy water onboard its aircraft, in the following manner:

a.      In Hand Baggage- up to 100 (one hundred) ml, provided it is properly packed in a sealed and leak-proof container.

 

b.      In Checked-in Baggage- up to 5 (five) litres provided it is properly packed in a sealed and leak-proof container.

 

12.        Connected Segments

 

          Information related to connecting flights

 

12.1   Any Booking with Respect to Connected Segments

 

          Any Booking with respect to Connected Segments shall be required to be booked in advance, and all the Flight Segments in Connected Segments shall be confirmed on the same PNR and will be identified by a single fare component.

 

12.2   In Cases Where Customer Undertakes Travel on Connected Segments

 

a.        In cases where a Customer undertakes travel on domestic Connected Segments, Akasa Air will check in the Checked-in Baggage through to the final destination of the Customer. However, domestic to international connections and vice-versa, Customers will have to collect their Checked-in Baggage at the end of each leg and check in again after completing applicable regulatory formalities. Customers will be provided with two boarding passes, one for the flight taken from the point of origin to the Stopover and the other from the Stopover until the next destination. If at a Stopover, a Customer is required to change terminals, the Customer will be responsible for:

 

(i)            transportation from arrival terminal (arrival from the point of origin) to departure terminal (departure to the next destination); and

(ii)          reporting on time at the check-in counter for the next flight.

 

b.        Akasa Air will not provide any food or lodging at a Stopover. A ‘Stopover' in reference to ‘Connected Segments’, which requires a change of terminals by a Customer at the Stopover shall include the arrival terminal (arrival from the point of origin) as well as the departure terminal (departure to the next destination).

 

12.3   If Customers Fail to Report for Boarding of a Flight for Connected Segments

 

a.        If Customers fail to report at the boarding gate, at least 25 (twenty five) minutes prior to departure of the concerned flight for the Connected Segments despite having arrived on time from the point of origin, the Customers will be treated as a ‘Gate No-Show’. The Checked-in Baggage of such Customers will be offloaded and handed over to the Customers or to the relevant airport authority at the Stopover station, without any liability of Akasa Air. The Tariff paid for such Booking shall be retained by Akasa Air. The Customers are, however, entitled to a refund of the Airport Charges (if applicable).

 

b.        The Customers for Connected Segments shall board the flight from the origin city only. Any requests for boarding from any Stopover point would be treated as cancellation and re-booking at the applicable fares, at the time of such request being made by Customer.

 

12.4   If there is a Delay or Cancellation of a Flight Operated as a part of Connected Segments

 

a.        If there is a delay or cancellation of a flight operated as a part of Connected Segments, the following shall apply:

 

(i)            If the delay or cancellation of a flight at the point of origin leads to the possibility of a missed connection at Stopover, a Customer shall have to right to choose a refund, or re-book onto an alternative Akasa Air flight at no additional cost, subject to availability.

(ii)          If there is a delay or cancellation of a connecting flight at Stopover, Akasa Air will, at its discretion and subject to availability of seats, first offer a Customer the option to travel on the next available Akasa Air flight, and then, at its discretion, provide ground transportation to and from the airport and lodging for an overnight stay to a Customer at the point of Stopover (provided that the next available flight is only on the following day) or offer a refund for the part of the Booking that is not flown. Customers may also opt for a partial refund on a pro-rata basis on the involuntary termination of the journey at a Stopover for reasons other than such Customer being unruly or any other disciplinary issues in relation to such Customer, in the opinion of Akasa Air.

13.        Security Screening

 

13.1    Screening

 

a.        As required by applicable law, all Customers will be subjected to a security screening prior to boarding an aircraft. A Customer shall agree to any security checks prescribed by the Government, Regulatory Authorities, airport officials, or by Akasa Air.

 

b.        Itineraries will be checked at the time of entering the terminal building. Checked-in Baggage will also be screened through (i) an X-ray machine before check-in, at all non in-line baggage screening airports, (ii) In-line Baggage screening system of airport operator subject to all the requirements of applicable law, subject to the requirements of applicable law. Random physical checks will also be carried out of Checked-in Baggage in addition to x-ray screening at all such airports, in accordance with the rules and norms stipulated by the Regulatory Authorities.

 

c.        As per security regulations, Customers will be required to undergo frisking and their Hand Baggage will be subject to security check through X-ray in the manner set out in Condition 11.10 above.

 

d.        Checked-in Baggage reconciliation is carried out through an internal matching system. In certain situations, at Akasa Air’s sole discretion, in addition to the Checked-in Baggage reconciliation, the physical identification of the Checked-in Baggage by Customers may also be carried out. Unidentified Checked-in Baggage will not be loaded onto an aircraft.

 

e.        A secondary security check of Customer and their Hand Baggage may also be carried out before embarkation, as stipulated by Bureau of Civil Aviation Security and/or any other Regulatory Authority.

 

14.        General

 

14.1    Security Regulations

 

According to security regulations, Customers are required to do the following:

 

a.        Not to accept anything from unknown persons.

 

b.        Not to leave Baggage unattended as the same may be removed by airport security staff as an object of suspicion.

 

c.        To declare before Baggage screening or check-in, if they are carrying any arms, ammunition, or explosive substance. Concealment of arms or explosives is an offence under applicable laws.

 

d.        For details related to the dimensions of the Hand Baggage prescribed by Akasa Air, please refer to Condition 11.2 above.

 

e.        All Hand Baggage should be clearly labelled with the Customer’s name, address, and contact details.

 

14.2              Times and Schedules Not Guaranteed 

 

a.        Akasa Air undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. Akasa Air endeavours to adhere to publish schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, and Akasa Air shall not be liable in any way whatsoever, for any damage (including Damage), claim or loss incurred or claimed by Customers as a result of such change.

 

b.        Akasa Air will not be liable for any error or omission in publications of schedules, or in statements or representations made by employees, agents, or representatives of Akasa Air, as to the dates or times of departure or arrival, or as to the operation of any flight.

 

14.3             Cancellation, Changes of Schedule, etc.

 

a.        At any time, after a Booking has been made, Akasa Air may change schedules of flights or cancel, terminate, divert, postpone, reschedule or delay any flight, where Akasa Air reasonably considers the same to be justified by unavoidable factors and circumstances beyond Akasa Air’s control including Force Majeure, for safety reasons, or for commercial reasons. Akasa Air would like to emphasize that any such change in schedule or cancellation of Akasa Air’s flights on account of above factors and circumstances is at the absolute discretion of Akasa Air, and such decision is taken keeping in mind the aircraft routing, aircraft connectivity and to avoid inconvenience to Customers at other airports. Akasa is not responsible for any losses (in terms of compensation or damages (including Damages)) incurred by Customers including but not limited to any cost incurred by Customers while trying to connect to or from other airlines.

 

b.        If an Akasa Air flight is cancelled, rescheduled to depart more than an hour prior to the original time of departure, or delayed by more than 2 (two) hours (depending on the length of the journey), subject to Condition 5.5 of this Conditions of Carriage, a Customer shall have the right to  a refund or re-booking onto an alternative Akasa Air operated flight on the same Sector, at no additional cost (subject to availability).

 

c.        All Customers are required to provide their correct contact details including phone numbers and email addresses, to enable Akasa Air to inform Customers of any flight delays or cancellations. Akasa Air shall not be liable for any liability or claim if Customers have not provided accurate and valid contact information at the time of Booking. Customers will also be provided a prior notification, if they are required to report to the airport check-in counter earlier than the prescribed time period, before the scheduled departure of the flight, on account of extra security measures or for any other reason. A Customer understands and acknowledges that if their phone number and/or email address is found to be incorrect or unreachable or if they cannot be contacted due to any reason whatsoever, Akasa Air will not be held liable for the same.

 

d.        Compensation may be paid as per DGCA CAR - Section 3, Series M, Part IV, Issue I, if applicable, and Akasa Air’s liability will be limited in accordance with the provisions thereof.

 

e.        Customer understands and acknowledges that no further compensation (whether indirect or consequential or remote) would be payable under any other head, in addition to such amounts prescribed in the DGCA CAR- Section 3, Series M, Part IV, Issue I.

 

14.4             Sole Remedy

 

Upon the occurrence of any of the events set out in Condition 14.2 and Condition 14.3 above, the options outlined therein are the sole, limited, and exclusive remedies available to Customers, and Akasa Air shall have no further liability towards Customers. A Customer may file a grievance with the AirSewa app or portal.

 

15.             Conduct On-board the Aircraft and at Airports

 

15.1       Conduct

 

If in Akasa Air’s opinion, a Customer inside the airport or aircraft conducts in a manner that:

a.      endangers the safety and security of the aircraft, Akasa Air’s staff, crew, authorized persons, or any other Customer’s person or property in the airport or on-board; or

 

b.      obstructs the crew in the performance of their duties; or

 

c.      fails to comply with any instructions of the crew, including but not limited to those with respect to consumption or chewing of tobacco in any form including smoking, alcohol or drug consumption; or

 

d.      behaves in a manner that causes discomfort, inconvenience, damage (including Damage) or injury to other Customers or the crew;

Akasa Air may take such measures as it deems reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed at the airport or on-board the aircraft, as the case may be.

 

15.2           Payment of Diversion Costs

 

In the event, due to the conduct of a Customer (as mentioned in Condition 15.1 above), in the exercise of Akasa Air’s discretion, Akasa Air decides to divert the aircraft for the purpose of offloading such a Customer, the Customer shall be required to pay all costs resulting from that diversion.

 

15.3           Use of Electronic Devices

 

 For safety reasons, Akasa Air may forbid or limit the operation of electronic equipment, including but not limited to cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games, or transmitting devices, including radio-controlled toys and walkie-talkies, inside the aircraft. Operation of hearing aids, heart pacemakers, and other such medical aids is permitted.

15.4           Removal of Life Jacket

 

Any act (attempted or otherwise) of removal of life jacket from the aircraft seat without consent of the crew members of the flight is prohibited.

 

15.5           Consumption of Tobacco and/or Alcohol

 

a.        Smoking is strictly prohibited on all Akasa Air aircraft. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is strictly prohibited.

 

b.        Consumption of alcohol is strictly prohibited on all Akasa Air aircraft.

 

15.6           Possession or Use of E-Cigarettes Not Permitted

 

a.        The production, manufacture, import, export, transport, sale, distribution, storage, and advertisement of E-Cigarettes is prohibited on the premises of aerodromes and on aircraft.

 

b.        E-Cigarettes are not permitted to be taken to a place outside India or brought into India from a place outside India and Customers are not permitted to carry E-Cigarettes in their Hand Baggage or Checked-in Baggage.

 

c.        Akasa Air reserves the right to refuse carriage of Customers in possession of E-Cigarettes and of any Baggage containing E-Cigarettes on flights operated by Akasa Air.

 

15.7           Add-on services and other services offered by Akasa Air to Customers

 

a.        Akasa Air offers certain add-on services such as seat selection, pre-paid snacks, pre-paid excess Baggage allowance, priority services, etc to Customers, which can be availed by Customers in relation to their travel on Akasa Air flights, onboard the aircraft, and at selected airports. A Customer may book such add-on services at the time of making a Booking or thereafter. Please click here to access a detailed description of add-on services and related terms and conditions.

 

b.        Certain meals such as hot snacks and hot beverages are not available on flights that have a total flight time of less than 80 (eighty) minutes. Further, complimentary drinking water is offered on all Akasa Air flights. Akasa Air also allows Customers to bring food items on board for personal consumption. Allowed food items include cold snacks, soft beverages, snack bars and biscuits. Messy, oily, and/or strong-smelling food items are not allowed on board.

 

c.        Customers have the option to pre-book their meals and non-alcoholic beverages applicable up to 12 (twelve) hours before the departure of their flights. However, pre-booked meals and beverages shall be served to Customers on the basis of availability. Customers will not be entitled to a specific food item, beverage, even if such food item, beverage is pre-booked, if it is unavailable, and Akasa Air shall not be liable and responsible to Customers for its unavailability.

 

d.        Customers shall make requisite inquiries in relation to the food and beverages offered or sold by Akasa Air at the time of Booking and ensure that they are not allergic to the contents of such food or beverages. Akasa Air shall not be liable for any damage (including Damage) to a Customer due to any allergies or illness on account of consumption of food offered or sold by Akasa Air to the Customer.

 

15.8           Photography by Customers on the Airport Premises and On-board an Aircraft

 

a.        Subject to Condition 15.8 (b) below, a Customer may take photographs:

 

(i)            within the terminal building of a civil airport as well as a defence airport, and

(ii)          on-board an aircraft, without causing inconvenience to any other person including crew members and other Customers.

 

b.        However, Customers are not permitted to take photographs:

 

(i)            while embarking and disembarking an aircraft;

(ii)          from the part of an airport used for take-off, landing, and taxiing of aircraft; and

(iii)        of the airside of a defence airport from the aircraft, the terminal building or any other part of the defence airport.

 

c.        Customers are required to take special permission from the DGCA or other applicable competent Regulatory Authority for taking photographs of or in any prohibited areas set out in Condition 15.8(b) above.

 

d.        In case a Customer is found taking any unauthorised photograph or video of Akasa Air crew/ground staff, they may seek deletion of such photograph/video from the Customer.

 

15.9           General

 

a.        Customers with a valid Booking have agreed to the contents of these Conditions of Carriage and understand that they have accepted to travel by Akasa Air at their free will and volition and further agree that Akasa Air will not be liable or responsible for any liability other than the liability specified in these Conditions of Carriage.

 

b.        Customers seated near an emergency exit will be briefed by the crew regarding emergency procedures and are requested to pay special attention to the same. Please note that only a Customer who meets the criteria set out in Condition 7.3 of this Conditions of Carriage, as on the date of travel, will be allocated Emergency Exit Seats.

 

c.        Akasa Air undertakes all reasonable steps to keep the aircraft clean including disinfection and fumigation of its aircraft, in accordance with applicable law. Customers acknowledge and agree that the aircraft doors have to be kept open at certain stages of operations. A Customers acknowledge and agree that the aircraft doors have to be kept open at certain stages of operations. Customers acknowledge and accept that pursuant to an order passed by the National Green Tribunal, Akasa Air is not permitted to disinfect an aircraft, while Customers are on-board the aircraft. Therefore, Akasa Air will not be liable for any damage (including Damage) or claim, if there is an inadvertent presence of any mosquitoes, insects, or pests in the aircraft.

 

16.             Administrative Formalities

 

16.1        Travel Documents

 

a.        Customers shall be solely responsible for obtaining and presenting to Akasa Air all the travel documents prescribed under applicable laws or by the relevant Regulatory Authorities. Akasa Air shall have the right to make and retain copies of such travel documents. Akasa Air reserves the right to refuse carriage if a Customer does not comply with such requirements, a Customer’s travel documents do not appear to be in order, or if a Customer does not permit Akasa Air to take and retain copies of such documents. Customers are required to comply with statutory obligations prescribed by applicable law and the Regulatory Authorities, and perform all acts as agreed and accepted under the Conditions of Carriage.

 

b.        Akasa Air shall not be liable for any information given by any agent or employee of Akasa Air, whether in writing or otherwise, to any Customer in connection with obtaining necessary documents or complying with laws, regulations, orders, demands, and requirements, or for the consequences resulting therefrom.

 

c.        Akasa Air shall not be liable or responsible if it fails to provide services to a Customer on account of the Customer’s failure to comply with applicable law or as per the directions of the Regulatory Authorities.

 

16.2             Customer Responsible for Fines, Detention Costs, etc.

 

If Akasa Air is required to pay any fine or penalty or it incurs any expenditure because of a Customer’s failure to comply with applicable law or to produce the relevant documents required by the relevant Regulatory Authority, the Customer shall indemnify and/or reimburse Akasa Air on the happening of such an event or upon demand, any amount so paid and/or the expenditure so incurred by Akasa Air. Akasa Air may apply towards such indemnification and/or reimbursement, the value of any unutilized Booking, or any of the Customer’s funds in Akasa Air’s possession.

 

16.3        Customs Inspection

 

            If required, Customers shall attend inspection of their Baggage by customs or other Government officials. Akasa Air will not be liable to Customers for any loss or damage (including Damage) suffered by them during such inspections or on account of their failure to comply with this requirement.

 

Customers agree and acknowledge that Customs authorities or any other Government officials may inspect their Baggage for any nefarious or illegal activities, including but not limited to  import/ smuggling of gold/ precious items, narcotics, counterfeit currency or any other contraband, Akasa Air will not be liable to Customers for any loss or damage (including Damage) suffered by them in the course of such inspections or through their failure to comply with this requirement.

 

17.        Liability for Damage

 

17.1    Applicability

 

As per the Carriage by Air Act, 1972 (as amended from time to time), the liability of a carrier with respect to a Customer’s journey is determined in accordance with the carrier’s conditions of carriage, and in this case, these Conditions of Carriage. The provisions in relation to limitation of Akasa Air’s liability are set out in this Condition 17.

 

17.2             Death or Injury to Customers

 

a.        In the event of death or any other bodily injury suffered by a Customer on board an aircraft or in the course of embarking or disembarking from an aircraft, Akasa Air’s liability will be governed by the relevant provisions of the Carriage by Air Act, 1972 as notified by the Ministry of Civil Aviation, Government of India and as amended from time to time and the rules framed thereunder, and shall be subject to the limits set forth under such provisions.

 

b.        Notwithstanding the provisions of Condition 17.2(a) above, if Akasa Air proves that the Damage was caused by, or contributed to by, the negligence of the Customer, Akasa Air may be exonerated wholly or partly from its liability in relation thereto.

 

c.        Akasa Air is not responsible for any illness, injury, or disability, including death, attributable to a Customer’s physical condition or for the aggravation of such condition.

 

d.        Akasa Air does not assume, and expressly disclaims, any liability to any Customer, person(s) or entities for any direct or indirect loss or Damage, injury, disease, poor health, or death caused to any such Customer or person(s) on account of any disease, epidemic or pandemic including COVID-19, or contracting any such disease, epidemic or pandemic, onboard an Akasa Air flight or in the course of any of the operations of embarking or disembarking or otherwise in the course of their journey with Akasa Air.

 

17.3             Damaged, Delayed, or Lost Checked-in Baggage

 

a.                      For damaged, delayed, or lost Checked-in Baggage, Akasa Air’s liability will be limited in accordance with the provisions of the Carriage by Air Act, 1972 and the rules framed thereunder with certain exceptions, adaptations, and modifications as notified by the Ministry of Civil Aviation, Government of India, and as amended from time to time. Subject to the foregoing, Akasa Air’s liability for lost or damaged Checked-in Baggage is limited to INR 25,000 (twenty five thousand). For delayed Checked-in Baggage, Customers agree that Akasa Air’s liability shall be limited and determined by Akasa Air as per its discretion and based upon its prevailing policy.

 

b.                      Akasa Air shall not pay any compensation to Customers on account of any indirect, consequential or remote reasons attributable to Akasa Air for lost, delayed or Damaged Checked-in Baggage.

 

c.                      Akasa Air will not be liable for lost or Damaged Checked-in Baggage to the extent such loss or Damage is a result of inherent defect or quality of the Checked-in Baggage or any negligence on part of Customers.

 

d.                      Akasa Air shall not be liable for lost or Damaged Checked-in Baggage if it proves that it took all measures that could reasonably be required to avoid such loss or Damage or that it was impossible for it to take such measures.

 

e.                      If Akasa Air proves that the negligence or other wrongful act or omission of the Customer claiming compensation, or the person from whom they derive their rights caused or contributed to the loss, delay or Damage to the Checked-in Baggage, Akasa Air shall be wholly or partly exonerated from its liability to the extent that such negligence or wrongful act or omission caused or contributed to such loss, delay or Damage to the Checked-in Baggage.

 

f.                       Customers will be solely responsible for carriage of their Hand Baggage / personal belongings and Akasa Air will not be liable for any loss or Damage in relation thereto.

 

g.                      Akasa Air assumes no liability for fragile or perishable articles. Akasa Air will not be liable for loss or Damage to articles not permitted to be carried in Checked-in Baggage as per Condition 11.8 (a) of the Conditions of Carriage and applicable law.

 

h.          For the avoidance of doubt, it is hereby clarified that Akasa Air shall have no obligation, liability and/or responsibility towards any items and/or articles (whether such items and/or articles are valuables, currency notes, electronic items, or any other items) left behind by the Customers in the aircraft of Akasa Air, and/or any other property owned, used or operated by Akasa Air.

 

i.                      In addition, Akasa Air assumes no liability for wear and tear to Checked-in Baggage, which includes:

                                                          i.              Broken wheels or base;

                                                        ii.              Loss of external locks or security straps;

                                                      iii.              Damage to any protruding part of the baggage;

                                                      iv.              Damage resulting from over-packing;

                                                        v.              Damage to retractable luggage handles;

                                               vi.              Scratches, torn zippers, straps and handles scuffing, denting, soiling or manufacturing defects;

                                                    vii.              Damage to perishable or fragile baggage; or

                                                  viii.              Any other wear and tear.

                                                      ix.              A Customer shall be held solely responsible for any loss or Damage caused by the Customer’s Checked-in Baggage to any other person or property, including Akasa Air’s property, and Akasa Air will not be held liable to any third person in relation thereto.

                              

 

17.4             The Conditions of Carriage and the exclusions or limits on liability mentioned herein, apply to Travel Agents, servants, employees, representatives, and agents of Akasa Air to the same extent as are applicable to Akasa Air. It is clarified that Akasa Air will not be liable for any loss, delay, or Damage arising from Akasa Air’s compliance with applicable laws or from a Customer’s failure to comply with the same. In any event, Akasa Air’s liability shall not exceed the amount of proven Damages under any circumstances.

 

17.5             Except where other specific provision is made in the Conditions of Carriage, Akasa Air shall be liable to the Customers only for recoverable compensatory Damages for proven losses and costs in accordance with the applicable law.

 

17.6             Nothing in the Conditions of Carriage shall waive any exclusion or limitation of Akasa Air’s liability under the applicable law unless otherwise expressly stated by Akasa Air.

 

17.7             Delay in Carriage of Customers 

 

In the event of delay in carriage of Customers on the flights operated by Akasa Air, Akasa Air’s liability will be governed by the applicable law (with certain exceptions, adaptations, modifications and amendments as notified by the Ministry of Civil Aviation, Government of India), and shall be subject to the limits set forth under such provisions.

Subject to applicable law, in any event, Akasa Air’s liability shall not exceed the amount of proven Damages under any circumstances.

18.        Carriage of Pets in the Aircraft

 

18.1    Cabin

Akasa Air allows the carriage of Pets in the cabin, at the owner’s risk, provided that:

a.             Pets, other than guide/service dogs, are carried in a suitable ventilated Container, the dimensions of which should not exceed 19” L x12” W x10” H. The weight of the Pet including the Container should not exceed 10 (ten) kgs.

b.             Not more than 1 (one) Container with a Pet is carried in the cabin on any flight. This number will be inclusive of any guide dog being carried on the same flight.

c.             Pets are not allowed to occupy a passenger seat, even in case the adjoining seat is unoccupied/empty or blocked by the Customer.

d.             No exit row seats or other premium seats will be allotted to such a Customer.

e.             The Container shall at all times be stowed under the seat in front of the Customer accompanying the Pet.

f.              Trained guide dogs must be muzzled and restrained at all times during the flight.

g.              Pet dogs must be muzzled and Pets (dogs and cats) must be restrained if they are brought outside the Container at any point.

h.             Customers accompanying a Pet shall carry all latest health and rabies vaccination certificates, as applicable. Properly validated vaccination and health certificates obtained no more than 72 (seventy two) hours prior to the date of travel, evidencing that the Pet is in good health and fit to fly must be furnished on the date of travel. Such certification must state that the Pet has been inoculated for rabies. Once procured, this health certificate will be considered valid until 15 (fifteen) days from the date of its issuance.

i.               A moisture absorbent mat should be placed under the Pet at all times.

j.               A label must be affixed to the Container showing the type of Pet being carried.

k.             Customers travelling with a Pet shall keep the Pet on the floor in front of them.

l.               No Pets shall be carried in the aircraft if the atmosphere in the passenger or flight deck compartments, in the sole discretion of Akasa Air, is likely to be contaminated by the Pet to such an extent as to affect the health of the Customers or the crew.

m.          The Customer shall ensure that the Container is designed in a manner that prevents the Pet from escaping and from inflicting injury on any person who, in the performance of their duty, are required to touch or handle the Container.

n.             All Customers carrying Pets will be required to indemnify Akasa Air by executing an indemnity form downloaded from the Website or provided by Akasa Air at the time of check-in.

 

18.2    Cargo hold

 

a.        Pets of a weight greater than 32 (thirty two) kgs and up to 100 (one hundred) kgs will be carried in the cargo hold only. Unaccompanied Pets weighing more than 32 (thirty two) kgs, and Pets up to 100 (one hundred) kgs, including the weight of the Container, will have to be booked through a cargo agent.

b.        The Container must be large enough to allow the Pet to stand properly, turn around or lie down. Carriage in cargo compartment is permitted only in rigid Containers with a secure door and Containers which cannot be damaged by the Pet. The dimensions of such a Container should be 36” L x 28” W x 28” H.

c.         Each Container shall be provided with a water container.

d.        Only 1 (one) Pet is permitted per Container.

e.        Customers accompanying a Pet shall carry all latest health and rabies vaccination certificates, as applicable.

f.          A label must be affixed to the Container showing the type of Pet being carried.

g.        The Customer shall ensure that the Container is designed in a manner that prevents the Pet from escaping and from inflicting injury on any person who, in the performance of their duty, are required to touch or handle the Container.

h.        An indicative list of breeds which are not permitted for carriage in the cargo hold can be accessed here.

 

18.3    Charges

 

a.             Pets can be carried as accompanied Baggage or shipped as cargo. Customers can make bookings for Pets as accompanied Baggage / excess Baggage through Akasa Air reservations/ ticketing offices.

b.             Pets will be carried at an additional charge and will not be included in the free Baggage allowance, even if the Customer has no other Baggage, to the exception of guide/service dogs.

c.             Weight of the Pet plus Container, as also food carried per Container, will be charged. Normal excess Baggage charges will be applied according to the Baggage system applicable i.e.- Piece or weight, for carriage of accompanied Pets.

 

 

 

18.4     Other Conditions:

 

a.             Customers travelling with Pets shall provide a minimum of 48 (forty eight) hour advance notice of their intention to transport such Pets along with them either in the cabin or in the cargo hold.

b.             A total of 2 (two) Pets are allowed per flight, 1 (one) in the cabin and 1 (one) in the cargo hold.

c.             If travelling with a Pet, Customers must report at least 2 hours prior to the scheduled time of departure.

d.             Pets are allowed only on non-stop flights.

e.             No food items are permitted in the Container.

f.              Customers travelling with Pets shall only be allotted window seats on the aircraft. No Customer travelling with a Pet shall be allotted an exit row seat or premium seat. However, the decision to allot a row or seat will be at the discretion of Akasa Air at all times.

g.             All breeds of Pets are allowed to be carried on Akasa Air flights in the cabin. Such Pets must meet all the requirements of carriage as set out herein. However, some breeds of dogs, such as brachycephalic dogs (snub-nosed/flat-faced), may be at risk to fly in the cargo compartment, and are therefore not permitted to be carried in the cargo compartment of Akasa Air flights. If a Customer chooses to carry such at-risk breeds of dogs in the cabin, it is recommended that the Customers should exercise their judgment and seek veterinary advise on whether such dogs can be carried in the cabin on an Akasa Air flight. Akasa Air shall not be liable in this respect.

h.             Akasa Air does not permit unaccompanied minors to travel with Pets. Due to safety considerations, Akasa Air also recommends that Customers requiring wheelchair assistance do not travel with Pets.

i.               Due to safety considerations, in case a Customer is travelling with an infant, they will not be allowed to travel with a Pet in the cabin. However, the Pet may be carried    in the cargo compartment.

j.               No Pet shall be carried in a pressurized aircraft if the atmosphere in the passenger or flight deck compartments is likely to be contaminated by the Pet to such an extent so as to affect the health of the passengers or crew.

k.             A Pet that shows disruptive behavior may be denied boarding. Examples of such disruptive behavior may include (but are not limited to) scratching, excessive whining or barking, growling, biting, lunging, urinating or defecating in the cabin or gate area.

l.               Dogs and cats must be at least 3 (three) months old on the date of travel. Pregnant Pets of more than 4 (four) weeks will not be carried by Akasa Air on its aircraft;

m.           No Pet shall be carried in a pressurized aircraft if the atmosphere in the passenger or flight deck compartments is likely to be contaminated by the Pet to such an extent so as to affect the health of the passengers or crew.

n.             During check-in/on-boarding the Pet, a physical copy of a signed and stamped letter from the Pet’s veterinarian, advising that the Pet is in good health and is adequately vaccinated, must be presented to the Akasa Air staff. The Customer must also hold all updated health and vaccination certificates, entry permits and other documents, as required under Indian laws and present the documents for checking to the Akasa Air staff upon request. Customers shall furnish original physical copies of these documents along with a photocopy, at the time of check-in at the airport or when dropping off the Pet at the cargo terminal. The vaccination and health certificates must have been obtained not more than 72 (seventy two) hours prior to the date of travel.

o.             Cremated Pet remains can be carried onboard as a carry-on item. Cremated remains must be inspected at the security checkpoint and cannot be accepted as checked-in baggage. It is recommended that remains are carried in a plastic or cardboard container typically provided by the crematorium. This is to ensure that the item can be cleared by X-ray screening. If it cannot, it will be opened for physical inspection. If the container cannot be screened, it will not be allowed past the security checkpoint.

p.             Dangerous animals, wild animals, elephants, horses, cattle, sheep and/or pigs shall not be carried by Akasa Air.

q.             Dead, unconscious, or sedated Pets will not be accepted on Akasa Air flights.

r.              While dropping off a Pet, a declaration by the shipper/Govt. approved identification of consignor with full address/ contact no. of consignor and consignee/health certificate of the pet, Import Export license, if applicable must be furnished. While picking up the Pet at the destination, the AWB number of the shipment/Govt. approved identification of consignee with full address / contact no. of consignor and consignee must be furnished.

s.              In order to ensure the comfort of the Pet, the person dropping off the pet is required to remain at the cargo terminal until the flight takes off.

t.                Bookings cannot be made through the Website or through a travel agent.

u.             The Customer will assume all the risks of injury, sickness or death of the Pet(s) accepted for carriage and will indemnify Akasa Air in respect thereof.

v.             Akasa Air may, at its discretion, refuse carriage of a Pet on its aircraft.

w.         In case a Customer cancels the Booking for the carriage of a Pet or cancels the Booking to which the Pet travel was tagged, the charges towards any fees paid by the Customer towards the travel of such Pet shall not be refunded to the Customer.

x.          All Customers are required to go through the FAQ Document on Carriage of Pets for more information with respect to carriage of their Pets

19.        Compliance with applicable laws

 

Customers are advised to comply with all protocols as advised by Akasa Air and/or any Regulatory Authority, from time to time. Failure to comply with such guidelines and the directions of Akasa Air’s staff and/or crew may attract penal action against the concerned Customer.

 

20.        Time Limitations on Claims and Actions

 

20.1    Notice of Claims

 

a.             The acceptance of Checked-in Baggage by Customers, without registering any complaints with Akasa Air before leaving the airport premises, is sufficient evidence that the Checked-in Baggage has been delivered in good condition and in accordance with the Conditions of Carriage. A Customer is required to match the identification number mentioned on the Baggage Tag with the Baggage Identification Tag to ensure that the Checked-in Baggage collected by a Customer belongs to them. If a Customer fails to conduct such verification and collects the Checked-in Baggage that does not belong to them, Akasa Air shall take the necessary steps to retrieve such Checked-in Baggage in accordance with applicable law.

 

b.             If the Customer wishes to file a claim or an action regarding delay of Checked-in Baggage, the Customer must notify Akasa Air within 21 (twenty-one) days from the date the Baggage has been placed at their disposal. However, it is clarified that any claims/ losses or damages (including Damage) arising out of loss of Baggage of a Customer due to direct/ indirect act or omission of any other Customer or third party shall be borne solely by such other Customer or third- party. In such cases Akasa Air will not be liable for any claims, losses or damages (including Damage).

 

20.2        Limitation of Actions

 

Subject to applicable law, any right to damage (including Damages) shall be extinguished, if an action is not brought against Akasa Air within 2 (two) years of the date of arrival of the flight booked by a Customer at the destination, or the date on which the flight was scheduled to arrive at the destination or the date on which the carriage of a Customer is completed, as the case may be. The manner of calculating this period of limitation in case of any dispute, shall be determined by the law of the court where the case is heard.

 

 

 

 

21.        Governing Law and Dispute Resolution

 

21.1    Governing Law

 

     The Conditions of Carriage shall be construed by and governed in accordance with the laws of India.

 

21.2    Dispute Resolution

 

All disputes or differences arising out of, or in connection with the Conditions of Carriage shall be settled by the courts of Mumbai, India, which shall have exclusive and sole jurisdiction to hear all the matters in relation to these Conditions of Carriage.

 

22.        Customer Grievance Redressal

 

22.1    If a Customer feels dissatisfied with Akasa Air’s service, they may contact Akasa Air through any of the following:

 

a.   Call Centre: 9606112131 or as notified on the Website, from time to time.

 

b.   Email: nodalofficer@akasaair.com

 

Nodal Officer: Deepika Poojary

 

c.   Appellate Authority: Ramita Vyas

 

Email: appellateauthority@akasaair.com

 

Contact: 9606112131

 

d.   Akasa Air’s airport personnel at various airports shall be more than happy to help you.

 

22.2    Customers agree and acknowledge that if there are any issues or concerns arising out of the Conditions of Carriage, any and all correspondences, summons and notices will only be deemed to have been validly served if the same is sent to the corporate office address of Akasa Air and not at any other address, the details of which are as under:

 

SNV Aviation Private Limited, Urmi Estate, Tower A, 12th Floor, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai 400013.

 

23.        Frequently Asked Questions

 

Please click on the link set out here to access the Frequently Asked Questions (FAQs). The FAQs form an integral part of these Conditions of Carriage. In case of any conflict between the FAQs and these Conditions of Carriage, these Conditions of Carriage will prevail to the extent of the conflict.

 

24.        Modifications

 

Akasa Air reserves the right to amend the Conditions of Carriage, at any time, without any prior notice or liability.

 

 

 

25.        Compliance with applicable laws

 

Customers shall comply with all protocols as advised by Akasa Air and/or any Regulatory Authority. Failure to comply with such guidelines and the directions of Akasa Air’s staff and/or crew may attract penal action against the concerned Customer.