Akasa Air navigates global systems outage with zero flight cancellations

Mumbai, July 19, 2024: Akasa Air successfully navigated a day long system outage due to Microsoft Azure technical issue that affected operations across the global aviation industry on July 19, 2024. 

While the global systems downtime of reservations, check-in and boarding systems posed an unprecedented operational challenge to our ground services team, Akasa Air is proud to confirm that all our scheduled flights today operated with minimum disruptions and nil cancellations. 

Our team's tireless efforts and swift response across flight dispatch, airport services, care centre collaborating to activate our operations continuity plan that called for manual processes including manual check-in and boarding of thousands of passengers and yet maintain continuity of our services with nil cancellation of flights. 

We are super proud of our team which showed resilience and exceptional commitment to our passengers and upholding the Akasa Values. 

We are extremely grateful for the patience and understanding of our passengers during this challenging time which helped our ground services team offer continued, safe and efficient services.