FAQs

Yes. Joining Akasa Elevate is completely free. There are no enrolment or annual membership fees.

Anyone aged 18 years or above can join Akasa Elevate, provided they meet the programme eligibility requirements and accept the Akasa Elevate Terms and Conditions during enrolment.

No. If you have an Akasa Air account, simply log in using your existing email address or mobile number.

You will be prompted to review and accept the Akasa Elevate Terms and Conditions . Once accepted, your membership will be activated immediately, with no need to create a new account.

Yes. If you are signed in to your Akasa Air account while making a booking, you can join Akasa Elevate by accepting the programme Terms and Conditions during your booking journey. Once your enrolment is complete, your membership will be activated immediately.

Elevate Points are rewards you earn when you take eligible Akasa Air flights or make eligible purchases.

Elevate Point(s) is the unit currency of the Akasa Elevate programme. Members earn Elevate Points for eligible activities with Akasa Air.

No. Your Akasa Elevate membership does not expire because of inactivity.

However, your Elevate Points and membership tier may have separate validity periods, as outlined in the Akasa Elevate Terms and Conditions .

Joining Akasa Elevate is quick and free. Click here to join now.

If you have an Akasa Air account, simply log in using your existing email address or mobile number.

You will be prompted to review and accept the Akasa Elevate Terms and Conditions . Once accepted, your membership will be activated immediately, with no need to create a new account.

To become a member, you will need a valid email address and mobile number.

Click here to join now.

No. Each member can have only one Akasa Elevate account. Multiple accounts belonging to the same individual are not permitted and may be merged or suspended in accordance with the programme Terms and Conditions .

Yes. Each eligible family member can join Akasa Elevate individually. Every member must register using their own email address and mobile number and create their own account.

No. Every Akasa Elevate account must be linked to a unique email address and mobile number. These details cannot be shared across multiple member accounts.

No. Akasa Elevate is a loyalty programme meant for individual users. It is not available for corporate entities, organisations or businesses.

You can log in to your Akasa Elevate account on the Akasa Air website or mobile app using your registered email address or mobile number. A One Time Password (OTP) will be sent to verify your identity and securely log you in.

First, make sure you are using your registered email address or mobile number and that you have a stable network connection. If needed, request a new OTP after the waiting period.

If you are still unable to receive or verify your OTP, please contact Akasa Air Customer Care for assistance.

Your Membership ID is a unique nine-digit account identifier used to track your Elevate Points, membership tier and programme benefits.

You can view your Membership ID by signing in to your Akasa Elevate account on the Akasa Air website or mobile app. It will also be included in programme related emails sent to your registered email address.

You can contact Akasa Air Customer Care for assistance to update your profile.

Akasa Elevate is a digital first programme. You will not receive a physical membership card.

You can access your Membership ID, tier information, Elevate Points balance and programme benefits anytime through your account on the Akasa Air website or mobile app.

No. Your Akasa Elevate account is unique and should only be used by you. To help protect your account, do not share your login credentials or OTP with anyone.

No. Your Akasa Elevate membership, Membership ID and Elevate Points are unique to you and cannot be transferred, sold or assigned to another person.

If you believe your account has been accessed without your permission, please contact Akasa Air Customer Care immediately. We also recommend changing your password or securing your account as soon as possible, where applicable.

The name on your booking should match the name registered on your Akasa Elevate account. If the details do not match, you may not be eligible to receive programme benefits or Elevate Points until the discrepancy is resolved.

If you need to update your name, please contact Akasa Air Customer Care.

You can earn Elevate Points every time you travel on eligible Akasa Air flights. You can also earn Elevate Points on eligible Add-Ons purchased directly through Akasa Air, as well as through eligible partner offers and promotions announced from time to time.

You can earn Elevate Points on eligible spends on flight fares and Add-Ons purchased through Akasa Air.

Please note that certain fares, services and transactions may not be eligible to earn Elevate Points. For more details, please refer to the Akasa Elevate Terms and Conditions .

Yes. Eligible bookings made through participating online travel agencies, travel agents or corporate booking channels can earn Elevate Points, subject to the programme rules.

However, bonus Elevate Points and certain promotional offers may only be available on eligible bookings made directly through Akasa Air.

No. Elevate Points can be earned only on eligible Add-Ons purchased directly through Akasa Air.

Elevate Points are awarded on eligible Akasa Air flights that qualify under the programme rules. Some fare types, partner flights or other exclusions may not be eligible to earn Elevate Points.

Yes. Elevate Points are awarded to the member who travels on the booking, regardless of who pays for the ticket.

As long as your Akasa Elevate Membership ID is linked to an eligible booking and you complete your journey, the Elevate Points will be credited to your account.

No. Elevate Points are awarded only to the member who actually travels.

Paying for someone else’s ticket does not entitle you to earn Elevate Points for their journey.

No. Elevate Points are credited only after an eligible journey has been completed.

Cancelled bookings, no shows and unused tickets are not eligible to earn Elevate Points.

If you voluntarily change your booking, your Elevate Points will be calculated based on the final eligible itinerary that you fly.

If Akasa Air changes your booking for operational reasons, your Elevate Points eligibility will be based on your final travelled itinerary.

Yes. If you forgot to add your Akasa Elevate membership during booking, you can add it before you travel through Manage Booking or during Web Check-in.

You can also claim Elevate Points after your travel by raising a Retro Claim request here .

Yes. You can claim Elevate Points for your past 90-day travel with Akasa Air, subject to the Akasa Elevate Terms & Conditions .

Your Elevate Points will be credited within 30 days of completing your eligible journey.

Some transactions may take longer, depending on the type of purchase or promotional offer.

If your eligible Elevate Points have not been credited after your journey, contact Akasa Air Customer Care for assistance.

You can view your Elevate Points balance, recent transactions and Elevate Points history at any time by logging in to your Akasa Elevate account on the Akasa Air website or mobile app.

Your Elevate Points have lifetime validity if you have earned or redeemed your Elevate Points at least once in 24 months.

Each membership tier comes with a unique set of benefits designed to make your journeys even more rewarding.

Click here to explore the full list of benefits for each tier.

You can move to a higher membership tier by meeting either the eligible flight requirement or the eligible spend requirement during your tier qualification period.

Once you qualify, your membership will be upgraded automatically and remain valid for 365 days.

Click here to learn more about the qualification criteria for each tier.

Yes. If your eligible flights or eligible spend meet the qualification criteria for Gold or Platinum, you will be upgraded directly to that tier. You do not need to progress through each intermediate tier.

Your membership tier is valid for 365 days from the date it is assigned.

At the end of this period, your eligible flights and eligible spend will be reviewed to determine whether you retain your current tier or move to another tier.

To keep your current membership tier, you will need to meet the applicable eligible flight or eligible spend requirement.

If you do not meet the required criteria, your membership will be reassessed, and your tier will be updated based on your eligible activity.

If your membership tier is upgraded, retained or changed, we will notify you through your registered contact details.

You can also view your current tier anytime by logging in to your Akasa Elevate account.

No. Your Membership ID remains the same throughout your Akasa Elevate membership, regardless of your tier.

Yes. Higher membership tiers earn bonus Elevate Points on eligible transactions, helping you accumulate rewards faster every time you travel. Click here to explore the full list of benefits for each tier.

Tier benefits are exclusively for eligible Akasa Elevate members and cannot be shared with co-travellers, unless a specific benefit states otherwise in the programme Terms and Conditions .

If your membership tier changes after you have booked your flight, your updated tier benefits will apply only to eligible services purchased after your tier is updated.

Benefits cannot be applied retrospectively to services purchased before your tier changed.

However, where applicable, you can enjoy your updated benefits on eligible services purchased later through Manage Booking, Web Check-in or at the airport.

You can start earning Elevate Points from the day you join Akasa Elevate. You can start redeeming your Elevate Points once the feature goes live. We will notify all members through our official channels.

Yes. Any Elevate Points you earn will remain in your account and will be available for redemption once the feature goes live, subject to the applicable Elevate Points validity period and the Akasa Elevate Terms and Conditions .

No. Elevate Points cannot be exchanged for cash and have no cash value.

You can update your communication preferences at any time through your Akasa Elevate account on the Akasa Air website or mobile app.

If you choose to opt out of promotional communications, you will continue to receive important service and transaction related messages including but not limited to booking confirmations, account updates, security alerts and essential programme communications.

Protecting your personal information is important to us. To learn more, please refer to the Akasa Air Privacy Policy .

If you need assistance with your Akasa Elevate membership, please contact our Customer Care.

You can read the complete Akasa Elevate Terms and Conditions here.